Care Representative Call Center
Resume:
Gladys de la Rocha
Duarte, CA
************@*****.***
Work Experience:
Customer Care Representative (CCR)
Wescom Credit Union
Feb 2020 - Jul 2021
Answered incoming members’ calls in a timely manner, in a high call volume, fast-paced call center. Verified all members’ identity by asking pertinent questions. Opened subsequent accounts over the telephone, ran CHEXSystems to verify social security numbers, and state of residency, sent out members’ requests and issued replacement debit and credit card requests using proprietary applications. Processed debit and credit card transactions, including payments, fraud and dispute claims requests. Ordered checks for members and assisted with resetting online banking passwords. Transferred funds between accounts, to and from other members’ accounts and made direct transfers to other financial institutions for payments. Assisted members with all requests and inquiries.
FACS Administrator
AT&T
Apr 1997 - Jul 2019
Answered incoming customer calls in a high call volume, fast-paced call center. Answered online chats from customers and intracompany employees to assist with payments, billing, installation orders, repair tickets, and all inquiries and requests. Assisted installation and maintenance technicians in the field via incoming calls and online chats with all installation order and repair ticket modifications, and all other inquiries and requests while using proprietary applications.
Education:
Azusa Adult Education Center, Azusa, CA
Pharmacy Technician Certificate
California State University, Los Angeles, CA
Incomplete
St. Pius X - St. Matthias Academy, Downey, CA
Graduated
Skills:
Type 42 WPM
Microsoft Office Suite
Speak, read and write
Spanish
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