Data Entry
Resume:
Leticia Gutierrez
Remote
El Paso, TX *****
******************@*****.***
Looking for remote work, I do have some experience in WFH. Recently resigned Detention Officer of 17 years total in field. Looking to tackle new responsibilities and build upon more skills remotely as a Data Entry/Customer Service in the surrounding area. Tech-savvy with proficiency in Word & Excel. Adept at keeping accurate records and screening facility entrance & administrative skills. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dialog Direct, Qualfon - El Paso, TX
August 2022 to February 2023
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained process
• Provided some technical support
• Processed customer transactions
• Kept records of customer complaints
• Performed data entry for customer information
Detention Officer
Akima/Flo ICE Detention Center - Florence, AZ
December 2020 to May 2022
Data Entry
Receive & process custody of detainees; maintain well-being of detainees outside of a secure complex. Inventory, tag & store detainees' personal property. Promoted safety & security of facility.
Conducted scheduled headcounts.
Maintained thorough records.
Audited files
Inspected baggage & personal articles
Observed deadlines
Supported office clerical functions using word processing & other software, email & office machines. Followed confidentiality rules to preserve data.
Prepared paperwork for transfers.
Create, updated & maintained documents.
Answered multi-line telephone system & routed calls. Input information into the appropriate processing system Draft & maintain paperwork and reports related to property, transportation, & deportation. Prioritized & organized tasks to efficiently.
Performed searches of people, vehicles, mail items & dormitories. Exercised independent & sound judgment in enforcing proper inmate behavior & responding to incidents. Supervised inmates during day-to-day activities.
Assigned inmates to open & appropriate housing units. Inspected locks, window bars, doors & security systems to support escape prevention. Detention Officer
Asset Protection & Sec Serv./Flo ICE Detention Cen - Florence, AZ April 2010 to December 2020
Data Entry
Exercised surveillance & control over 100 detainees. Receive & process custody of detainees; maintain well-being of detainees outside of a secure complex. Inventory, tag and store detainees' personal property for tracking purposes. Promoted safety & security of facility.
Conducted scheduled headcounts.
Maintained thorough records.
Audited files
Inspected baggage & personal articles
Observed deadlines
Supported office clerical functions using word processing & other software, email & office machines. Followed confidentiality rules to preserve data.
Prepared paperwork for transfers.
Create, updated & maintained documents.
Answered multi-line telephone system & routed calls. Input information into the appropriate processing system Draft & maintain paperwork & reports related to property, transportation, & deportation. Prioritized & organized tasks to efficiently.
Performed searches of people, vehicles, mail items & dormitories. Exercised independent & sound judgment in enforcing proper inmate behavior & responding to incidents. Supervised inmates during day-to-day activities.
Assigned inmates to open & appropriate housing units. Inspected locks, window bars, doors & security systems to support escape prevention. 3rd Cook
Cook III
Ahtna Facility Services/Flo ICE Detention Center - Florence, AZ September 2009 to April 2010
• Sanitized workstation at end of shift.
• Maintained clean & orderly appearance.
• Made meals in accordance with company standards & requirements.
• Adhered to regulatory standards regarding safe & sanitary.
• Monitored supply inventory & rotated stock.
• Worked successfully with coworkers.
• Prioritized & organized tasks to efficiently.
Education
High School Diploma
Pinnacle Charter High School - Casa Grande, AZ
April 2000
Skills
• Typing
• Word processing
• Surveillance
• Cleaning
• Windows
• Customer support
• Phone etiquette
• Customer service
• Data entry
• Security
• Organizational skills
• Leadership
• Conflict management
• Clerical experience
• Communication skills
• Microsoft Word
• Stocking
• English
• Microsoft Office
• Sales
• Computer operation
• Microsoft Outlook
• Microsoft Excel
• Cooking
• Cash handling
• Operating Systems
• Basic math
• Time management
• Computer skills
• HIPAA
Languages
• Spanish - Beginner
• English - Expert
Assessments
Scheduling — Familiar
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Recruiting — Familiar
February 2022
Managing the candidate sourcing and selection process Full results: Familiar
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Basic computer skills — Highly Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient
Medical terminology — Familiar
March 2022
Understanding and using medical terminology
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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