Leticia Gutierrez

Remote

El Paso, TX *****

adxdx5@r.postjobfree.com

+1-915-***-****

Looking for remote work, I do have some experience in WFH. Recently resigned Detention Officer of 17 years total in field. Looking to tackle new responsibilities and build upon more skills remotely as a Data Entry/Customer Service in the surrounding area. Tech-savvy with proficiency in Word & Excel. Adept at keeping accurate records and screening facility entrance & administrative skills. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Dialog Direct, Qualfon - El Paso, TX

August 2022 to February 2023

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained process

• Provided some technical support

• Processed customer transactions

• Kept records of customer complaints

• Performed data entry for customer information

Detention Officer

Akima/Flo ICE Detention Center - Florence, AZ

December 2020 to May 2022

Data Entry

Receive & process custody of detainees; maintain well-being of detainees outside of a secure complex. Inventory, tag & store detainees' personal property. Promoted safety & security of facility.

Conducted scheduled headcounts.

Maintained thorough records.

Audited files

Inspected baggage & personal articles

Observed deadlines

Supported office clerical functions using word processing & other software, email & office machines. Followed confidentiality rules to preserve data.

Prepared paperwork for transfers.

Create, updated & maintained documents.

Answered multi-line telephone system & routed calls. Input information into the appropriate processing system Draft & maintain paperwork and reports related to property, transportation, & deportation. Prioritized & organized tasks to efficiently.

Performed searches of people, vehicles, mail items & dormitories. Exercised independent & sound judgment in enforcing proper inmate behavior & responding to incidents. Supervised inmates during day-to-day activities.

Assigned inmates to open & appropriate housing units. Inspected locks, window bars, doors & security systems to support escape prevention. Detention Officer

Asset Protection & Sec Serv./Flo ICE Detention Cen - Florence, AZ April 2010 to December 2020

Data Entry

Exercised surveillance & control over 100 detainees. Receive & process custody of detainees; maintain well-being of detainees outside of a secure complex. Inventory, tag and store detainees' personal property for tracking purposes. Promoted safety & security of facility.

Conducted scheduled headcounts.

Maintained thorough records.

Audited files

Inspected baggage & personal articles

Observed deadlines

Supported office clerical functions using word processing & other software, email & office machines. Followed confidentiality rules to preserve data.

Prepared paperwork for transfers.

Create, updated & maintained documents.

Answered multi-line telephone system & routed calls. Input information into the appropriate processing system Draft & maintain paperwork & reports related to property, transportation, & deportation. Prioritized & organized tasks to efficiently.

Performed searches of people, vehicles, mail items & dormitories. Exercised independent & sound judgment in enforcing proper inmate behavior & responding to incidents. Supervised inmates during day-to-day activities.

Assigned inmates to open & appropriate housing units. Inspected locks, window bars, doors & security systems to support escape prevention. 3rd Cook

Cook III

Ahtna Facility Services/Flo ICE Detention Center - Florence, AZ September 2009 to April 2010

• Sanitized workstation at end of shift.

• Maintained clean & orderly appearance.

• Made meals in accordance with company standards & requirements.

• Adhered to regulatory standards regarding safe & sanitary.

• Monitored supply inventory & rotated stock.

• Worked successfully with coworkers.

• Prioritized & organized tasks to efficiently.

Education

High School Diploma

Pinnacle Charter High School - Casa Grande, AZ

April 2000

Skills

• Typing

• Word processing

• Surveillance

• Cleaning

• Windows

• Customer support

• Phone etiquette

• Customer service

• Data entry

• Security

• Organizational skills

• Leadership

• Conflict management

• Clerical experience

• Communication skills

• Microsoft Word

• Stocking

• English

• Microsoft Office

• Sales

• Computer operation

• Microsoft Outlook

• Microsoft Excel

• Cooking

• Cash handling

• Operating Systems

• Basic math

• Time management

• Computer skills

• HIPAA

Languages

• Spanish - Beginner

• English - Expert

Assessments

Scheduling — Familiar

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Recruiting — Familiar

February 2022

Managing the candidate sourcing and selection process Full results: Familiar

Sales skills — Proficient

August 2021

Influencing and negotiating with customers

Full results: Proficient

Basic computer skills — Highly Proficient

March 2022

Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient

Medical terminology — Familiar

March 2022

Understanding and using medical terminology

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate