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Service Representative Administrative Assistant

Location:
San Diego, CA
Posted:
May 29, 2023

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Resume:

Contact

E: adxdv5@r.postjobfree.com

C: +1-732-***-****

Top Skills

Administration

Customer Service

Program Management

Time Management

Procurement

Supply Chain

Root Cause Analysis

Accounting

Finance

Team building & Networking

Critical Thinking

Decision making

Computer Programs

Microsoft Office

QuickBooks

Smartsheet

SharePoint

Languages

English

Hindi

Gujarati

Honors-Awards

“Graduate Tuition Scholarship

Award” for year 2009: Sikkim

Manipal University

“Graduate Tuition Scholarship

Award” for year 2010: Sikkim

Manipal University

“Employee of the Month” May

2016: Walmart

“Outstanding Employee of the

Year Award” year 2017:

DermPathe Pharmaceuticals

Purvi Shah

San Diego, CA 92111

SUMMARY

Energetic professional with over 9 years of combined experience in customer services, administration, accounting, procurement, and supply chain management. PROFESSIONAL EXPERIENCE

Dollar Tree, San Diego, CA

Operations Assistant Manager (Apr 2022 – Present)

Cashier (Mar 2022 – Apr 2022)

• Assisting with all store functions and day-to-day store activities as directed by the Store Manager

• Performing all opening and closing procedures in the absence of the Store Manager

• Assisting the Store Manager in protecting and securing all company assets, including store cash

• Adhering to all policies and procedures including safety guidelines

• Maintaining a professional and friendly environment with customers, subordinates and supervisors

• Maintaining all areas of the store, including the stockroom and sales floor, to company standards to include recovery

• Supervising all hourly Associates (in absence of the Store Manager)

• Assist the Store Manager on the receipt and return of DSD merchandise.

• Following the VIP and DSD Policies and Procedures

• Assisting the Store Manager in ensuring proper staffing coverage on a daily basis

• Assisting the Store Manager in ensuring that the sales floor is sales effective on a daily basis

• Assisting in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates

• Assisting with the receipt and return of DSD merchandise

• Process damaged merchandise on a daily basis

• Assisting Store Manager with creation of weekly schedules Amazon.com, PNE5 Robbinsville, NJ

Sortation Associate, Fulfillment Center (Aug 2019 – Dec 2021)

• Efficiently and effectively receiving & storing goods inwards following Amazon's internal processes and procedures.

• Accurately pick products to ensure customers’ high expectations, potentially on a multi-level mezzanine.

• Sorting the packages as per the zip codes and the in-house procedures.

• Loading, unloading and staging the packages.

• Building and wrapping pallets as per the in-house procedures.

• Relocate products/pallets using pallet jack with 0% incident rate.

• Working with a rapid pace to achieve the tight timelines.

• Training and supervising newly hired associates. Purvi Shah

Volunteer/Membership

BAPS Charities, New Jersey, USA

Community FoodBank of New

Jersey, USA

National Service Scheme, India

Treasurer, Alumni Association,

Sikkim Manipal University, India

Benefactor, Spandan School for

Mentally Challenged, India

Class President, Sikkim Manipal

University, India

Academic Projects

Evaluation of Training &

Development needs assessment

and Questioners (HR Audit)

Recruitment & Promotion

ASAR 2005 survey for annual

status of education report-2005

in Gujarat (rural area)

Literacy week project

Global village project

Nyay foundation: Survey for

Kalali Railway Track fly over,

Vadodara, Gujarat, India

A Study on Online Marketing

Measurement of Brand

awareness and brand

perception of Mobile Phone

Company

Role of communication in

enhancing productivity in an

organization

• Consistently achieve Minimum Acceptable Performance Standard (MAPS) set for my department.

• Adhere to strict safety, quality and production standards. DermPathe Pharmaceuticals, Washington, NJ

Procurement Specialist and Administrative Assistant (Jun 2016 – Jun 2018)

• Implemented Purchase Requisition and Purchase Order System.

• Created and processed purchase orders as per the purchase requisitions.

• Managed ordering and receiving activities for >20 scientists in the laboratory.

• Sourced APIs, Excipients and other components as per the requirement.

• Qualified vendors as per company’s SOP, maintained business relationships.

• Created job descriptions and posted jobs on various platforms like LinkedIn, Indeed, etc.

• Assisted the HR manager to schedule the interviews for new hires.

• Assisted the HR manager to run the payrolls.

• Served as a point of contact with benefit vendors and administrators.

• Maintained paper and electronic records of employees.

• Coordinated training sessions and seminars.

• Assisted the Finance department to create quarterly profit and loss statements.

• Handled office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies.

• Made travel arrangements, such as booking flights, cars, hotel and restaurant reservations.

Walmart, North Brunswick, NJ

Customer Service Representative (Mar 2016 – Jun 2016)

• Handled customers’ payments.

• Addressed customers’ queries and concerns as per the company policy.

• Managed the inventory of the items.

• Educated customers on product prices and details.

• Kept record of inquiries, questions, comments, suggestions, and complaints from customers.

• Prepared/Reviewed customer activity reports.

• Supervised and trained newly hired associates.

• Assisted the store manager for receiving of shipments, inventory management and creating employee work week schedules.

Nimisha Sales, Vadodara, Gujarat, India

Office Manager (Dec 2013 – Nov 2015)

• Supervised and managed team of 7 sales associates.

• Increased company’s sales by 50% during the first 3 months of my employment.

• Maintained customer relations.

• Marketed company’s promotions.

• Performed several administrative duties such as hiring of employees, payrolls, marketing, accounting, etc.

Purvi Shah

Sumandeep Vidyapeeth University, Vadodara, Gujarat, India Section Officer, Human Resource (Jul 2010 – Nov 2013)

• Prepared job descriptions and posted on various platforms.

• Provided orientation to the newly hired teaching staff.

• Monitored daily employee attendance.

• Coordinated staff recruitment and selection process in order to ensure a timely organized and comprehensive procedures used to hire employees.

• Prepare notices and advertisements for vacant staff positions.

• Conducted interviews, salary reviews and exit interviews.

• Administered payrolls and maintained employee records of >300 employees.

• Answered employees’ queries.

EDUCATION

Sikkim Manipal University, Vadodara, Gujarat, India Master of Business Administration (Jul 2008 – Jun 2010) Maharaja Sayajirao University, Vadodara, Gujarat, India Bachelor of Commerce with a major in Accounts (Jun 2006 – Apr 2008) CERTIFICATIONS

Intuit Bookkeeping Professional Certificate

Intuit Professional Development (May 2022)



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