Richard Thompson
adxduz@r.postjobfree.com • 469-***-****
LinkedIn • Dallas, TX
Senior Project and Program Manager
Well-outfitted to oversee executive-level operations of major enterprise Information Technology Departments.
Seasoned executive with wealth a of experience in Technology Application Development, Operations and and leading PMOs through all phases of large-scale projects and programs. Excels at fashioning actionable strategies for ensuring on-time delivery of numerous critical initiatives that meet or exceed contracted goals and objectives. Broad record of success recruiting, assembling and leading large, global, multidisciplinary delivery teams. Engaging, dynamic communicator capable of delivering compelling C-suite presentations and conveying complex business and technical concepts to diverse audiences.
Areas of Expertise
Team Building & Leadership
Transformational Projects
Disciplined Delivery
Infrastructure Projects
Enterprise Application Integration
C-level & Stakeholder Interaction
Lean / Six Sigma
Change Management
Regulatory Compliance
Career Experience
HealthSmart Benefit Solutions, Irving, TX 6/2018 – 3/2023
Vice President, EPMO
Promoted to VP role with accountability for overseeing PBM, TPA and Healthcare Networks lines of business (LOB) strategic projects. Manage portfolio comprised of 100+ projects generating tens of millions in revenue. Oversee full life cycle of several large-scale software and infrastructure development projects. Assemble, guide and coach team of 14 project managers. Plan and administer company’s strategic annual planning exercise, with each line of business brainstorming and formulating the corporate strategic plan with sign-off from CEO.
Triggered $1.2M in savings through oversight of enterprise-wide root cause analysis and defect elimination process (RCA DEP) and associated culture.
Secured $9M in annual revenue by planning and coordinating capitalized projects for Humana and Blue Cross Blue Shield in the CoPay Maximizer space of Specialty PBM sector.
Dramatically increased projects with positive ROI by establishing Project Governance Committee for assessing projects, stacking rank of new/conflicting projects and addressing off-track projects at Executive Leadership Team (ELT) level.
Integral in hiring and grooming team member who was bestowed the annual President’s award for employee with greatest impact on company’s bottom line.
Managed the introduction of the Federal No Surprises Act and Price Transparency Act into all business practices.
Managed the merger of HealthSmart Benefit Solutions under Centene Inc.
HealthSmart Benefit Solutions, Irving, TX 6/2017 – 6/2018
Director, EPMO
Implemented and oversaw company’s EPMO project delivery framework, enabling uniform delivery experience organization-wide. Spearheaded efforts that led to 47% increase in EPMO on-time project delivery.
Instrumental in driving increase of at-risk and off-track portfolio status to 90%+ on-track month over month through in-depth analysis of EPMO team performance and implementation of corrective measures.
CVS Health, Medicare Part D Benefits, Irving, TX 7/2016 – 4/2017
Director of Portfolio Delivery
Directed 15-member team of project managers in planning and execution of Medicaid, Commercial and Medicare Part D health plans for new and existing clients. Delivered to numerous high-profile clients, including Medica, Centene, PHP Michigan, Bright Health, IUH and Passport. Served as Program Manager for continuous improvement initiatives and process optimization of Health Plans Benefits team, a Sprint-based Agile program with goal of increasing quality metrics through coding and testing. Facilitated in-depth Root Cause Analysis – Defect Elimination Session (RCA DEP).
Championed large-scale migration of Aetna’s Medicare PBM book of business to CVS Health, an initiative with a history of poor delivery performance; led 15-member project team in completing project in one year.
Vital contributor to one of the most successful years for new client implementations in CVS history (2017), playing key role in 15% decrease in defect turnaround time metrics, with defects (as measured by high severity issues), being lower volume-wise than any previous year.
CVS Health, Aetna Migration, Irving, TX 9/2014 – 7/2016
Director of Portfolio Delivery
Brought in to resuscitate stalled migration initiative entailing delivery of Aetna’s Medicare Part D prescription drug plans business to CVS Caremark. Directed planning and coordination of best practices, governance model, meeting cadence, project management tools / software deployment, change control board implementation and integrated project schedule that included 36 IT projects, along with numerous additional initiatives. Assembled, guided and coached team of 22 project managers and implementation managers.
Successfully delivered initiative to transition Aetna Med D pharmacy to CVS within all (397) contracted milestones, the largest and most crucial program for CVS Health in CY 2014.
Piloted series of “Lunch and Learn” training sessions to instruct project team on planning and “hit the date” processes.
CVS Health, Client Services, Irving, TX 8/2013 – 9/2014
Director of Project Management
Oversaw all aspects of project management for several major initiatives. Designed and delivered workflow process based on Salesforce.com (SFDC) and standardized work plans to streamline CVS Health’s implementation delivery process. Charged with recruitment, hiring and oversight of governance body for PBM Client Services, along with development of all processes and functions prior to transition to business operations owner. Planned and architected PMO framework for business project managers, including implementation of sustainable PM processes, tools and checklists.
Spearheaded design and construction of new Business Quality Office Center of Excellence (COE) for CVS.
Served as Program Manager for Implementation Process Improvement Program 2.0, launched to create best-in-class client implementation process and technology stack; program additionally entailed development of Business Quality Office comprising Risk Management, Business Readiness Review (Gate Management), Resource Capacity Planning, RFP Governance, Implementation Standard Adherence and IT Gate Management / Communication.
Laid the groundwork for CVS Health’s implementation of standardized process and technology suite for implementing new customers.
CVS Health, Information Technology, Richardson, TX 8/2010 – 8/2013
Senior Manager, Technology Operations
Managed integrated support environment comprised of test environment that mirrored production environment and enabled capacity for conducting standard and emergency releases with zero noticeable impact to existing development and test environments and providing a production environment for conducting break-fixes. Built, guided and coached global project team of 130+ who put in more than 42,000 work hours. Assembled and led configuration management team of 19 FTE and contractors across four geographic locations. Oversaw all technology and processes with transitioning all business configuration items across all non-production environments.
Conceived and implemented enterprise-wide production support environment that met or exceeded all established metrics and turnaround times, leading directly to promotion to Director of Project Management.
Additional Experience
Program Leader, UT Southwestern, Gulf War Veterans Illness, Dallas, TX 08/2008 – 08/2010
Consultant / Senior Project Manager, Michael’s Stores Inc., Irving, TX 01/2008 – 08/2008
Director, Project Management Office, NDEX, Addison, TX 09/2007 – 01/2008
Project Management Lead, Perot Systems, Tenet Account, Dallas, TX 03/2006 – 08/2007
Senior Project Manager, Consultant, 7-Eleven Inc., Dallas, TX 09/2005 – 03/2006
Technical Project Manager, Consultant, Verizon Inc., Las Colinas, TX 04/2002 – 09/2005
Director of Information Technology, PFK e-Business Systems, Irving, TX 07/1999 – 07/2002
Application Developer, Engineer Development Program, Perot Systems, Dallas, TX 04/1998 – 07/1999
Military Experience
US Army, end position, Captain, Armor, Company Commander, World-wide Locations. Received Draper Leadership Award.
Education
Master of Business Administration (MBA)
University of Texas at Dallas, Dallas, TX
Bachelor of Science, Engineering
Northern Arizona University, Flagstaff, AZ
Professional Development & Certifications
Graduate of Phase I and II Perot Systems Engineer Development Program, Richardson, TX
Microsoft Certified Solutions Developer (MCSD) – VB 6.0 Desktop and Distributed, SQL 7.0, Design and Architecture, MCSD ID #1924010, expired
ITIL v3 Foundations
Six Sigma Yellow Belt
Introduction to Oracle: SQL and PL/SQL, Oracle Education
Project Management Professional Review Course – University of Texas at Dallas, Dallas, TX
Senn Delaney “Unfreeze” Management Training
Project Management Professional (PMP), #308548, obtained March 2003, expired
Certificate of Completion, University of Texas at Dallas Project Management Certification program
MS – 872 Mastering Visual Basic 5.0 Fundamentals, Microsoft Certified Technical Education Center
SAFe Scrum Master 5.0, #588*****-****
Single Scope Background Investigation (SSBI) – NACI Moderate (expired)
Top Secret Clearance, US Military (expired)
Selected Technical Expertise
MS Project, MS Office, JIRA, MS SharePoint, Claims Systems, Budget Systems, Serena Dimensions, Rocket Aldon
Technical Methodologies
Microsoft Solution Framework (MSF), Perot Systems Project Management Methodology (waterfall), Rational Unified Process (RUP), Project Management Body of Knowledge (PMBOK), Extreme Programming, 7-Eleven SDLC, Scrum, SAFe Agile, JIRA, CVS Health “SEP” SDLC
Volunteerism
Garland Host Lion’s Club, Boy Scouts of America, Cub Scouts of America, Ducks Unlimited