Clerical Data Entry

Sheryime Bolden

916-***-**** **************@*****.***

CERTIFICATION & EDUCATION

Community Leadership Academy Certificate, Resources for Independence Central Valley, Fresno, CA

Office Technology Program, Certificate--Goodwill Training Center, Fresno, CA

Nursing Assistant & Home Health Aide, Certificate--Sacramento County Office of Education (ROP) Program, CA

Cosumnes River College, 48 Units, Sacramento, CA

Colusa High School, Diploma, Colusa, CA

HIGHLIGHTS OF QUALIFICATIONS

Proficient in Microsoft Office: Word, Excel, and PowerPoint

35+years of clerical-related experience

Possess the ability to operate a switchboard

Proficient in conducting inventory

Possess basic legal knowledge

Outstanding customer service skills

Excellent organizational skills

Possess the ability to multi-task

Maintained and update filing, inventory, and

mailing using a computer.

Transcribed written contracts, letters,

responses, and retractions.

Managed and maintained confidential medical

records.

Performed filing, data entry, and inventory.

WORK EXPERIENCE

Tax Examiner ~ Internal Revenue Services, Fresno, CA 02/23/2016 – 11/31/2021 Clerical Data Entry Perform various clerical. duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence.

Receive, open, sort, and distribute both incoming and outgoing mail.

Screen documents, forms, and letters addressed or routed to various offices.

Review and process outgoing mail. Maintain appropriate records and/or logs for tracking and reconciliation purposes.

Conduct searches and other follow-up actions on delayed shipments.

Examine file materials to identify the primary subject matter and assign proper classification.

Locate and withdraw file material or information from records to meet the needs of users

Periodically review filed material in light of ongoing programs or special projects. Supportive Living Attendant ~ Choice Transitional Services, Sacramento, CA 11/2006-01/2014 Supportive Living Attendant ~ Creative Living Options, Sacramento, CA 10/2005-10/2007

Documented and maintained records of customer care, condition, progress, and/or problems.

Scheduled appointments, and maintained and updated appointment calendars.

Participated in case reviews to evaluate customers’ needs and determine consumers’ future treatment.

Conducted, received calls, recorded messages, and sorted and typed consumer correspondence.

Typed, formatted, proofread, and edited correspondence from notes to create reports, memos, and letters.

Kept charts of medication intake.

Administrative Assistant ~ Butler’s Construction, Marysville, CA 09/1977-09/1979

Used computers for various applications such as database management or word processing.

Conducted, received calls, transferred calls, providing information, and recorded messages.

Created, maintained, and entered information into databases.

Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operated fax machines, copiers, or phone systems and arranged for repairs when needed.

Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons

Completed forms in accordance with company procedures.

Scheduled and confirmed appointments for clients, customers, or supervisors.

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