Service Representative Desk Agent
Resume:
JACQUELINE MARTINEZ
Las Vegas, NV *****
*****************@*****.***
Computer Skills
Bilingual Customer Service
Guest Registration
Check In and Check Out Procedures
Multitask
Payment Collection
Problem Solving
Teamwork and Collaboration
05/2022 to 04/2023
SAHARA LAS VEGAS
Las Vegas, NV
Front Desk Agent
Input customer data into reservation systems and updated to reflect room changes. Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns. Handled payment processing and provided customers with receipts and proper bills and change. Greeted incoming guests warmly, issued room keys and shared information on policies and amenities. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. 10/2021 to 03/2022
REVEL NEVADA
Henderson, NV
Server
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Promoted desserts, appetizers and specialty drinks to optimize sales. Cleaned tables and chairs to prepare dining area for next customers. 10/2019 to 02/2021
RDI CORPORATION
Henderson, NV
Customer Service Representative
Answered inbound calls, chats and emails to facilitate customer service. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems. 07/2018 to 06/2019
ZHIP
Las Vegas, NV
Warehouse Associate
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment. Packed and labeled merchandise to prepare for loading and shipment to customers. Packed materials and items in designated crates and boxes and properly sealed and labeled crates. Received deliveries, scanned packages and updated orders in internal database. Examined packages and goods for damage and notified vendors of replacement needs. HIGH SCHOOL DIPLOMA 12/2019
Morris Sunset High School, Las Vegas, NV
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
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