SUMMARY
Innovative Restaurant Manager with more than [27] years of food preparation and service
experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.
Restaurant Manager with a 10-year career at successful 5-star rated establishments. High energy [FOH Manager] known as an efficient and creative shift leader. Strong knowledge of the food and beverage industry.
Food service professional with eight years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Experienced Restaurant Manager successful at overseeing a high-volume, $[30,000 a day] dollar restaurant. Versed in planning daily operations, staffing and inventory management. Flexible and energetic manager. Extensive restaurant and food service experience. SKILLS
Full service restaurant background
Organization and prioritization
Hiring and training
Menu development
Operations management
Labor and food cost control
Restaurant operations management
Strong leader
Customer-oriented
Adaptable
Staff development talent
Employee recruitment expertise
T.I.P.S. certified
EXPERIENCE
Warehouse Worker
Tempe, AZ
Corporate Job Bank Inc./ Mar 2017 to Jan 2018
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Staged products between receiving, storage and shipping areas to accurately transfer items. Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Ensured damaged products were identified and removed when received. Accurately staged and sorted products for loading. Counted and stocked merchandise as specified by inventory control log. Effectively communicated with all levels of staff and management. Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Server
Scottsdale, AZ
Marcellino Ristorante/ Aug 2006 to Mar 2012
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and E
James
Edmundson
jimmymaxjr68@gmail.c
om
15 E. Pima St.
Phoenix, AZ, 85004
desserts.
Operated POS terminals to input orders, split bills and calculate totals. Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks. Managed closing duties, including restocking items and reconciliation of cash drawer. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
FOH Manager
Denver, CO
Jacksons Denver Sports Rock/ Aug 2007 to May 2008
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Scheduled and directed staff in daily work assignments to maximize productivity. Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. EDUCATION AND TRAINING
High School Diploma
Shadow Mountain High School 1986
Phoenix, AZ