Property Manager Customer Service

KIPPY ROBERTSON

*** **** *** ******, ** ***** · 678-***-****

*************@*****.*** · LinkedIn Profile · Twitter/Blog/Portfolio

Summary

Property Managers focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues able to be handled on-site arise.

Skills

●Fair housing mandates

●New construction

●Yardi Pay-scan

●MRI, Entrata

●Knowledge of leasing and market conditions

●Multi-family property management

●Working collaboratively

●Supervision

●MS Office MS Excel

●Sales and marketing

●Invoices G/L coding

EXPERIENCE

Strategic Management Acworth, GA

01/2019- Present

Property Manager

Prepare the annual budget and report on financial performance regularly

Provide management and leadership to property staff, including hiring and performance management

Responsible for billing and account collection of a unit apartment in conventional housing, with knowledge in tax credit.

Performed incredible customer service to challenging clients. Received 100% customer satisfaction ratings.

Negotiated reduced rate with maintenance company, saving 10% annually and decreasing average response time for resident requests.

Prepares reports by collection, analyzing, and summarizing data and trends

Manage day to day physical and financial operation of the assigned Portfolio,

Reporting the property’s financial status, occupancy and expiring leases to property owners

Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs.

Manage personnel by assigning tasks and following up to ensure that each assignment has been completed correctly.

Collecting rent, processing approving invoices, and analyze operating statements

Paying property expenses, including taxes, mortgages, payroll insurance and

Maintenance cost.

Issue warnings for policy violations, such as noise complaints and damage to the common areas of the property.

Peak Living LLC Atlanta, GA

07/2016 - 01/2019

Property Manager

Directed sales and marketing plans to maximize rental income and increase occupancy rates.

Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.

Coordinated general maintenance and repairs to keep facilities operational and attractive.

Achieved highest possible net operating income by implementing cost control and revenue

improvement programs.

Remitted payments to contractors and other vendors according to internal accounts payable procedures.

Present monthly management reports including updates on administrative items financial situation and condition of the property

Maintained monthly budget and prepared bonus summaries month end reports and leasing summaries

Increased occupancy from 87% to 95%, lowering exposure to 5%

The Franklin Johnston Group Marietta, GA

08/2015 - 07/2016

Property Manager

●Implemented processes to provide residents benefits of a clean, safe and well-maintained community.

●Provide assistant to in the development of best practice, workplace standards and the relevant group policies and procedures.

●Established and implemented leasing goals while managing effective lease expiration programs.

●Conduct regular property inspections to ensure that staff and service providers and adhering to performance standards. Make necessary adjustments.

●Contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality.

●Responsible for the financial management of the property, working with the Senior Management, property accountant and property team.

●Developed and maintain strong relationships with property owners, tenants, vendors, and contractors.

●Planned and hosted community events, as well as maintained monthly resident newsletter.

Cottonwood Residential LLC Stockbridge, GA

12/2013 - 06/2016

Community Manager

●Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.

●Analyzed and delivered accurate financial and operational performance reports. Decreased errors by 20%

●Reduced operating costs by auditing all invoices and prior vendor agreements.

●Created, reviewed, and submitted operating and capital budgets for the property.

●In charge of disciplinary actions, performance appraisals, and employee terminations.

●Maintained contact with clients and tenants while providing strategic solutions to problems.

●Planned and hosted community events, as well as maintained monthly resident newsletter.

EDUCATION

JUNE 1988

B.T. WASHINGTON HIGH School

Academic Excellence Awards

Perfect Attendance Awards

AUGUST 1998- DECEMBER 2000

GEORGIA PERMITER COLLEGE,

Georgia Perimeter College Decatur, GA

Associate of Arts in Accounting and Business Management

12/2000

SKILLS

Accounting

Exceptional oral and written communication skills

Marketing and advertising

Financial budgeting and reporting

MRI, Yardi accounting software

Tenant and eviction laws

ACCOMPLISHMENTS

Increased occupancy from 85% to 97% in three months

Resolved product issues through consumer testing

Oversaw multiple residential family properties totaling over 400 individual units.

Supervised team of 10 staff members

3rd & 4th quarter awards for NOI

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