Service Representative Data Entry
Resume:
Sabrina Montoya
Northglenn, Co
**********@******.***
Professional Summary:
Enthusiastic and dedicated professional for more than 10+ years of experience as an administrative assistant, customer service representative, and medical billing roles
Extensive experience in admin duties, team support, data entry, customer service, medical billing, accounts payable, benefits, accounts receivable, clerical, filing human resources, payroll, troubleshooting – intermediate level, etc.
Typing skills – 50-55 WPM
Proficient in Microsoft Word, Excel, Power Point and Access, Dynamics, Razor, JD Edwards, Oracle, Peachtree, SAP BP, Act 4.0 software, etc.
Professional Experience:
United Health Group Denver, CO
Customer Service Representative II (contract/Temp position) July 2021 – December 2022
Provides ongoing coaching and troubleshooting to support teammate system related questions.
Identifies and escalates Human Capital and system issues and or concerns to appropriate departments and leaders.
Driving and implementing cross-functional support and integration with internal and external teams including Payroll, HRIS, Compensation and Benefits.
Logs calls/inquiries into call racking system and maintains timely and accurate documentation.
Utilizes knowledgebase system and job aides and proactively recommends enhancements to systems.
National Entertainment Network Louisville, CO December 2021 – March 2022
Accounts Payable Specialist (Contract/Temp position)
Accounts Payable/Receivables,, invoices, purchase orders, general ledgers, month end reports,
Data Entry, filing, all vendor information, bank requisitions
PRS Data Network Thornton, CO August 2019 – November 2021
Billing Coordinator (Career advancement)
Handled incoming calls and chats to help patients with billing questions and insurance information
Heavy data entry for incoming and outgoing mail, invoices, patient’s bill, charge statements, and updating account information
Maintained patient’s records and files
MeTech Recycling Denver, CO May 2018 – August 2019
Global Customer Service Representative (Career growth)
Heavy data entry, answered all incoming calls and chats for all the facilities and scheduled clients pick up
Entered new client information to the system
Assisted HR for employee’s payroll
Produce weekly reports
Process settlement reports
Circle K Northglenn, CO August 2015 – September 2018
Customer Service Representative (Part time position – nights)
Handled invoices and answered incoming calls
Duties includes problem solving and strategies for loss prevention
Assist managers with special project
National Credit Care Thornton, CO March 2011 – October 2017
Administrative Assistant (Downsizing)
Assisted HR for employee’s payroll
Data entry, type correspondence, enter items on negative items list, process letters, process money good, in charge of special documents and special rounds, add and delete information to client portal, process incoming and outgoing mail, knowledge of mail machines, invoicing and accounts payable
Assistant to manager with special projects, worked closely with the three main credit bureaus
Education:
Kaplan College Denver, CO 2014
Associate Degree in Criminal Justice
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