Data Entry Customer Service

JOYLYN THOMPSON

C o n s u l t a n t / A c c o u n t S p e c i a l i s t

Houston, TX. 281-***-**** ***************@*****.*** OBJECTIVE

I welcome a diversified environment, where company culture and inclusion matter. My hope is to share over 25 years of knowledge and experiences that I have acquired to become a vital asset to my organization. My goal is to promote and assist in long term financial stability and profitability while reducing costs for the company. As a consultant I enjoy helping people with my primary focus on one call resolution, building long lasting relationships between my employer and their internal and external customers.

E D U C A T I O N — EXPERIENCE

Willowridge High School Missouri

City, TX 06/1993 High School

Diploma

GPA: 3.50

•Ranked in Top 20% of class

University of Houston - Victoria -

Victoria, TX 2016

3years completed.

No Degree: Business

Administration and Management

GPA: 3.85

•Dean's List 2015

•National Honor Society 2015

•Ranked in Top 10% of class

Houston Community College

Houston, TX 2016

No Degree: Business

Administration and Management

GPA: 3.5

Progressive Insurance - Consultant

Houston, TX • 02/2018 - 09/2022

• Educated on Progressive's products and services.

• Billing inquiries.

• Process policy changes and cancellations

• Customer service

• Analyzed risk factors for coverage.

Republic Services - Account Manager

Houston, TX • 02/2014 - 10/2016

• Process commercial and residential requests for collection and cancellations reschedules and schedules.

• Respond to escalations.

• Contributed to team and self-directed objectives in a demanding environment.

• Trained new employees in customer service, money handling and organizing strategies, business practices and systems.

• Presented professional image consistent with company's brand values.

Ocwen Financial - Mortgage Loan Servicer

Houston, TX • 09/2012 - 06/2013

• Process loan payments and resolve delinquent loan balances.

• Assist clients through the process of Short and straight sales, Deeds in Lie u's, forbearance plans, modifications, and Foreclosures.

• Skip tracing and credit reporting

Valic - Retirement Plan Consultant

Houston, TX • 02/2011 - 07/2011

• Provide front line support to clients with their questions with 401K and mutual fund disbursements and balances.

• Studied financial documents to identify potential conflicts.

• Help clients make informed decisions about their retirement options.

Reliant energy - Credit analyst

Houston, TX • 05/2010 - 01/2011

• Locate, gather, and analyze credit data

• Maintained statistical reports and journal entries.

• Collections

• Approved or denied credit applications.

C K E Y S K I L L S —

S y s t ems a n d

Technical S k i l l s

Positive attitude, effective and

clear communication skills,

adaptability, empathy, self-

control, accountability, problem

solving skills, active listening

skills, time management,

technical knowledge, innovative

thinking, accounts payable and

receivables, collections, data

analysis, data entry,

documentation, Customer service,

team player, fast learner.

Microsoft Office Suite, Windows, Info pro, oracle, WFM systems, Verint, Teams, Aspect, Finesse, jabber, Policy pro, KMS, SAP back office, SharePoint, V-lookup, Google workspace, Google meets, electronic transmissions.

C e r t i f i c a t i ons

• Notary-2025

• Loan Signing License - 2023

• Licensed All Lines Insurance Adjuster - 2025

REFERENCES

[Available upon request.]

Contact this candidate