Customer Service Machine Operator

TRACI WILLIAMS

**** ******** *** **** *****, Baltimore, Maryland, 21215, US • 443-***-**** • ***************@*****.*** Highly organized when it comes to completing multiple tasks at the same time. Detail-oriented and knowledgeable about case studies. Offering 25+years of experience in provi customer service. Team player with excellent clinical and interpersonal abilities. Highly motivated to learn new things and improve my abilities. Ability to remain calm under pressure and handle difficult patients and high-stress situations with ease. Proven leader who excels at working as part of a larger team to provide high-quality care and achieve the best possible outcomes for patients. Clinical experience

Regulatory compliance

Medical and clinical services

Interpersonal skills

Patient case management

BLS certification

CPR

Patient positioning understanding

Specimen handling

Vital signs

Care plan assessment

Problem resolution ability

First aid

Patient relations

High School - 1997

Laurence G Paquin Middle/High School - Baltimore, MD Personal Caregiver - August, 2021 to Present

HomeCentris Healthcare - Owings Mills, MD

Kept track of progress and recorded any changes in status. Assisted patients with self-administered medications. Kept the patient area clean, safe, and well-organized. Assisted clients with daily living needs such as bathing and personal grooming to maintain self-esteem and general wellness. Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments. Helped patients with their personal needs, such as keeping spaces clean and assisting with grooming. Provided safe mobility assistance to patients in both private and public spaces. Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely. Built rapport in order to create a safe and trusting environment in which to provide care. Professional Summary

Skills

Education

Work History

Behavioral Management Specialist - January, 2018 to October, 2021 Spectrum Support Inc - Owings Mills, MD

Conducted client assessments and implemented strategies based on the findings for those struggling with behavior or socialization issues. Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized. Used a variety of techniques to help clients with their therapy. Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.

Helped clients transition smoothly by encouraging and reassuring them throughout the process. Encouraged clients to talk about their experiences in both group and individual settings. Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy. Supervised clients in a day program and residential setting that has mental disabilities. Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized. Day Program Supervisor - January, 2010 to January, 2018 Spectrum Support Inc - Owings Mills, MD

Developed team communications and information for meetings. Worked on strategies to improve individual learning and behavior along with staff. Solved issues, improved operations, and provided excellent customer service. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Hired and mentored well-qualified job applicants for teaching and support staff positions, resulting in increase in program success. Kept up to date on codes and guidelines to maintain compliant program operations. Answered calls or in-person to help individual and staff with their questions and concerns. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Supervised direct support staff and individual with intellectual disabilities at a day program. Machine Operator - May, 2004 to February, 2009

Dietz & Watson Inc - Baltimore, MD

Set up machinery and equipment, such as equipment and grinders, manually. Assisted machine operators with finished pieces.

Kept equipment running smoothly by performing routine maintenance tasks like lubricating and cleaning components. Was in charge of maintaining product standards and quality-control programs. Checked the functionality and quality of products and subassemblies. Followed company and OSHA safety rules and regulations when it came to machine maintenance and work area cleanliness. Gathered parts for assembly.

Made certain that all health and safety regulations were adhered to. Regularly informed management of special incidents or non-conformance issues by updating daily production logs with timely and accurate information.

Kept my work areas tidy and clean.

Conduct professional quality testing to ensure that products perform as intended. Dismantled machinery to gain access to worn components, remove them, and replace them in order to keep production within acceptable tolerances.

Conducted routine quality inspections and kept track of the results. Identified malfunctions or failures and troubleshoot issues by routinely monitoring and analyzing equipment operations. Supervisor - June, 2000 to April, 2004

Tudor Heights Senior Living - Pikesville, MD

Changed job assignments and schedules to keep up with changing business needs, taking into account processes, employee knowledge, and customer expectations.

Set and enforced clear objectives to keep all employees on the same page and working together. Mentored and trained employees while also keeping track of their progress. Collaborated with the management team to establish proper responsibilities division. Delegated tasks to multiple employees while maintaining an efficient workplace. Devised efficient work schedules for the team on a daily basis to keep the project moving and each shift properly staffed. Processed personnel paperwork and planned schedules to ensure maximum efficiency. First Aid/CPR Certified

Registered Behavior Technician

Certifications

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