Customer Service Production Operator

MAURICE DAVIS

**** ****** **** **** ** Rocky Mount, NC 27801 · 252-***-****

**************@*****.*** ·

To secure employment with a reputable company, where I can utilize my skills and customer service/ IT background to the maximum.

EXPERIENCE

AUG 2021– PRESENT

SUPERVISOR, united states postal service

Fundamentals of logistics, supply chain and customer service.

Oversees the sorting out and organizing of incoming and outgoing mail, parcels, and freight deliveries.

Handle service calls internally and externally.

Assign carriers to various routes and workload.

Assist in workload management and distribution.

Troubleshoot various postal equipment.

Using Microsoft Excel manually input attendance, number of overall packages to be delivered, and number of letters to be distributed.

DEC 2007 – AUG 2021

CITY CARRIER, united states postal service

Collect letters and parcels.

Sort incoming and outgoing letters and parcels.

Scan stamps and other parcels.

Get customer signatures for registered, certified, and insured mail.

Operate various types of postal equipment.

Distribute incoming mail from postal trucks.

NOV 2006- AUG 2007

PRODUCTION OPERATOR, GLAXOSMITHKLINE (KELLY SERVICES)

Apart of the Solid Dose Packaging Department

Operated various equipment.

Adhered to proper procedures that aligned with SOPs and GMPs.

Tasks include operating a coiler machine, distributing medicine along assembly line, conducting tests on products to ensure functionality.

Perform IPC checks.

Challenge machines to make sure splicing is accurate.

Record batch documentation accurately.

AUG 2006- NOV 2006

ASSEMBLY TECHNICIAN, CONSOLIDATED DIESEL COMPANY (MANPOWER)

Industrial Electrical experience in a manufacturing setting

Blueprint and electrical diagram reading proficiency.

PLC- Program Logic control understanding.

Experience using schematics, electrical diagnostic equipment, plans and blueprints.

Following written and oral directions.

Handheld power tools and safety PPE.

FEB 2006- NOV 2006

TRAFFIC CONTROL OFFICER, RALEIGH DURHAM AIRPORT AUTHORITY

Using data captures from the De-brief process to review daily plans and establish improvement areas.

Direct drivers to the designated waiting areas.

Provide security and customer service to all passengers boarding and departing airport and flights.

AUG 2003-NOV 2005

GROCERY SELECTOR, MCLANE

Pull correct quantities of designated products from a slot location and place in a tote or box.

Push tote or box along a static conveyor line, continuing to select items until order is complete (multiple totes or boxes may be needed).

Ensure orders are properly packaged for shipping.

Work safety to prevent injury and damage to teammates and products.

AUG 1997- AUG 2006

CUSTOMER SERVICE, PIGGLY WIGGLY

Utilized computer system to scan prices and products into the system.

Used computerized register system to scan items.

Assist with bagging groceries.

Social skills and communication abilities.

Handle cash transactions, requiring attention to detail.

EDUCATION

JUNE 1999

DIPLOMA, SOUTHWEST HIGH SCHOOL

Completed and passed multiple courses to obtain a high school diploma. Utilized the College Prep courses to enroll in the Auto Body Certificate Program.

JANUARY 2000

DIPLOMA, ECPI technical college

Obtained a Diploma in Computer Technology I and II

Maintained computer systems, troubleshooting errors, and repairing the organization’s hardware and software.

Setting up hardware and installing and configuring software and drivers.

Maintaining and repairing technological equipment (routers) or peripheral devices.

Installing well-functioning LAN/WAN and other large and wide area networks and managing components (HTML Code, servers, Ips).

Manage security options and software in computers and networks to maintain privacy and protection from attacks.

Perform regular upgrades to ensure systems remain updated.

Troubleshoot system failures or bugs and provide solutions to restore functionality.

Arrange maintenance sessions to discover and mend inefficiencies.

Thorough knowledge of computer systems and IT components.

Upgraded software.

SKILLS

Communication

Leadership

Problem solving

Time management

Teamwork

Active listening

Decision-making

Adaptability

Computer literacy

Critical thinking

Attention to detail

Professionalism

Customer Service

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