Service Representative Customer

WORK EXPERIENCE

June **** – Current From Military to Millionaire

Springfield, MO Executive Assistant

Managed calendars, scheduling, emails, and other streamlines

Created checklists, documented operational procedures, and documenting company growth

Managed and coordinated contracts, transactions with title companies, and with investors.

Managed companies Referral Program and Customer Relationship Management tools

Collected and deposited referral checks

Uploaded and maintained all social media content including YouTube, podcasts, Instagram, Facebook, and other social media sites.

April 2021 to June 2021 Hotels.com/Travelocity LCC

Springfield, MO Amex Customer Service Supervisor

Provided overall management and leadership of the Customer Service Team

Maintaining relationships with profitable customers and vendors

Handled the more complex customer issues as well as escalated customer calls, focusing on providing excellent customer service

Managed corrections to flight schedules, flight changes and overcharges on Amex credit cards

November 2020 to April 2021 Expedia Group

Springfield, MO Social Media Moderator

Monitoring all social media content, working from assigned queues

Tracking customer engagement and SEO to optimize campaign content

Establishing relationships/networks of industry professionals or influencers on social media

Keeping up with technologies used in social media

Worked effectively in a heavily cross-functional, fast-paced environment

April 2019 to November 2019 Swoon (Expedia Group)

Springfield, MO EVC Recovery Coordinator

Utilize Voyager, Sales Force, AP Recon, Expedia Partner Central, EVC Admin Tool,

Bloomberg, WEX, and Hotwire with accuracy, when creating and disputing cases

Obtain work from assigned queues, building cases to track and document all

communication and resolved issues

Possess strong analytical, negotiation and problem-solving skills. Communicating clearly

and effectively to convey information with our Partners and internal teams to maximize

recovery potential

Possess strong documentation skills due to my attention to detail and exceptional

organized skills

Monitor and maintain active disputes to ensure full recovery as appropriate

Multitasker, ability to navigate multiple systems, complete work effectively and

efficiently to achieve department metrics and SLAs

May 2018 to April 2019 Burrell Behavioral Health

Springfield, MO Customer Service Representative

Assisted Psychologists, Psychiatric Doctors, Courts, Judges, and CSS with daily

operations and functions for the facility

Maintaining accurate documentation of client records, changes in policies and renewals,

appointments, and payments information

Maintaining HIPPA laws and Regulations during and after daily operations.

Answered general testing questions and provided information to clients, CSS workers,

Lawyers, Judges, Courts, and Doctors

Received and processed incoming calls, mail, and doctors’ orders

Other clerical duties as assigned

EDUCATION

Tillamook Bay Community College Associates of Science 2017

Tillamook Bay Community College Associates of General Studies 2017

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