Private Caregiver Customer Service

Louise Peterson, L.P.N.

**** ******** ******** – Westfield, IN 46062 – 317-***-**** (home) – 847-***-**** (cell) – ***************@*****.***

Experience: November 2020 – December 2021 Rose Senior Living Carmel, IN

Memory Care Charge Nurse/Scanner Nurse/Concierge

Answer multi-line in-coming phone calls

Assisting all residents, visitors, vendors with scanning for Covid signs and symptoms

Contacting residents and staff members with any package or food deliveries

Insuring meal deliveries to residents with health issues or restrictions

Monitor all incoming and out-going residents, families, visitors, staff, and vendors for Covid symptoms.

Assisting residents in scheduling medical transportation needs to and from physician's offices, clinics, hospitals for appointments and testings or procedures.

Notifying residents and family members of policy changes or new regulations.

Assisting administration by giving diabetic residents insulins or responding to any emergency situations in Assisted Living or Independent Living units as needed.

Working with in-house medical staff or hospice personnel as needed.

November 2017 – November 2020 Private Caregiver Des Plaines, IL/Westfield, IN

Provided daily and weekly in-home care for aging, disabled, and chronically ill family members and neighbors

Managing household needs, including bill payment, grocery purchasing, cooking, and cleaning

May 2012 – November 2017 Advocate Healthcare Rolling Meadows, IL

Outpatient Care Manager/Enrollment Nurse Specialist

Clinical outpatient care management for 16 practices, 3 PHOs, and 3 PAN networks.

Enrolling Blue Cross/Blue Shield, Humana, Medicare, and Medicaid patients for disease management programs across the North and Central regions of the Chicagoland area.

Performing medication reconciliations on all patients and assisting patients with follow-up schedules and appointments.

Collaborating with physicians and practices affiliated with three hospitals in monitoring patients post-hospitalizations.

Monitoring post-surgical patients for appropriate completion of post-operative directives and treatments.

Educating patients, family members, and powers of attorney on medications, lab values, and healthy lifestyles.

Led corporate fundraising efforts as chairperson for the Advocate Healthcare American Heart Association charity team, raising over $25,000 in one year

Founding and leading a senior daycare program for Lutheran General Hospital, managing donation efforts

October 2011 – February 2012 Astoria Place Chicago, IL

Clinical Nurse Liaison/Marketing Director

Assessed hospitalized patients for nursing home and rehabilitation center admissions.

Marketed to physicians and hospital staff, including case management and social services.

Organized and led census-building meetings and events.

Met with company administrators and regional directors to develop new marking strategies.

Created and distributed marketing materials and promotional products for affiliated facilities.

March 2008 –June 2011 Lancaster Health Group Chicago, IL

Clinical Nurse/Assessment Liaison

Assessed hospitalized patients for nursing home and rehabilitation center admissions.

Developed and maintained relationships with referring physicians, social workers, and case managers at several Chicago area hospitals.

Worked closely with admissions and social services departments in order to evaluate specific clinical needs of incoming patients.

Met weekly with marketing personnel and directors to chronicle admission totals.

Planned, coordinated, and participated in company marketing functions.

Developed relationships with future clients, such as physicians, clinics, hospitalists, medical and community organizations.

Led community outreach programs in Albany Park and Mayfair while working closely with the Chicago Police Department.

Attended and contributed to physicians’ quality assurance meetings.

Participated in a committee to establish protocols and procedures with various hospital organizations in order to enhance continuity of care.

Participated on committee for Chicago Police Department fundraising efforts for homeless shelters

June 2006 – March 2008 Liberman Geriatric Center Skokie, IL

MDS Specialist/Resident Care Coordinator/Assessment Nurse

Processed all MDSs, Care Plans, and assessments upon admission, quarterly, annually, and any change of status for non-Medicare residents.

Actively involved in all clinical aspects of a skilled floor, including medical, staffing and clinical issues on a daily basis.

Made rounds with physicians and assisting staff nurses in carrying out orders.

Responsible for physical assessments of IDPA long-term skilled residents.

Gathered and coded health and skill levels for state and federal reimbursement.

Participated in inservicing of nursing, therapy, and social service staffs.

Established restorative programs for all residents to be executed by nursing staff.

Led careplan meetings with IDT, family, residents, case managers and state guardians for scheduled quarterly careplan assessments.

Monitoed units for compliance and preparation for annual surveys.

Education

Oakton Community College Des Plaines, IL

Licensed Practical Nurse/EMT

Cossman Business Management School Chicago, IL

Business Management and Marketing Certificate

Languages

English and Dutch fluency

References upon request

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