Collections Representative Customer Service

Shanae K. Tanner

Route Settlement/Collections Representative

801-***-**** *********@*******.*** Tooele, UT 84074 CAREER OBJECTIVE

My name is Shanae Tanner. Always looking for opportunity to continue to learn and grow personally and professionally. I have over 20 years experience in customer service, 10-key, familiarity with Microsoft and successfully learning new software programs. The more familiar I become with software, routine and surroundings is when my true capabilities shine through. Taking pride in my work and the company I work for is my number one goal. I will be an added asset to your company given the opportunity.

EXPERIENCE

ROUTE SETTLEMENT/COLLECTIONS REPRESENTATIVE

Granite School District TCM, August 2021-November 2022

• Adjust inventory records to reflect product movement.

• Processed paperwork associated with receiving and shipping operations.

• Corresponded with establishment representatives to rectify problems, such as damages, shortages.

• Negotiated with customers to reach payment agreements.

• Monitored outstanding account balances and determined need for further collections

• Worked closely with management to resolve or assist in customer delinquency issues. Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.

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• Researched customer accounts to identify payment issues. TCM

Granite School District TCM, August 2015-August 2021

• Comply with federal, state, and company policies, procedures, and regulations.

• Perform general office duties such as filing, and handling routine correspondence.

• Note and report discrepancies found in records.

• Operate 10-key calculators, typewriters, and copy machines and produce documents.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Review files, records, and other documents to obtain information to respond to requests. CHECKS OPERATIONS SPECIALIST III

Federal Reserve Bank of San Francisco, July 1997-February 2004

• Operate computers programmed with accounting software to record, store, and analyze information.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

• Comply with federal, state, and company policies, procedures, and regulations.

• Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts.

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• Monitor and direct the work of lower-level clerks.

• Train other staff members to perform work activities, such as using computer applications. EDUCATION

ASSOCIATES OF SCIENCE IN PSYCHOLOGY, West Valley City, UT Salt Lake Community College, August 2016 GPA 3.11

SKILLS

Efficient 10 Key

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