Data Entry Customer Service
Resume:
Zeke V. Frantom
Baltimore, MD 21230
****.*.*******@*****.***
Education
Anne Arundel Community College Arnold, MD August 2011
Associate of Arts
Glen Burnie Senior High School Glen Burnie, MD June 2005
National Honor Society Spanish Studies
Employment
Brightside Boutique of Baltimore (6 locations) Baltimore, MD
6/1/2017-to present
Full Time Customer Service and Logistics Manager
In my current position I am responsible for all email for any or all customer service and vendors assistance. I handle all internet online customer orders and vendor shipments and ordering. Preparing all incoming and out-going logistical services, which includes software knowledge of shopify, google sheets or ship station. Logistics includes pulling all inventory for transfers to go to 6 retail locations within Baltimore City and the City of Annapolis. This position requires a high level of attention to detail and multi-tasking between customer service and spreadsheets, inventory, and the ability to complete detailed documents.
American Apparel Light St. Baltimore, MD
11/2/2014 to 3/31/2017
Full Time Store Manager
As the Store Manager of the Baltimore location, I was responsible for management of retail staff which averaged (10). Our location served as the largest and only retail store in Baltimore with an American made clothing manufacturer. In my position the following duties were required; maintaining budget, ordering of supplies, filing, scheduling staff, keeping the building up to code, interviews, hiring, manager and staff meetings, inventory, receiving shipment, stocking and processing of merchandise, working the sales floor. Because the business was sold I handled the liquidation of the store and all store closing business.
Hennes and Mauritz “H&M” Arundel Mills Mall Hanover, MD
11/2007 to 6/2014
Full Time Department Supervisor
This position requires; key holder to open and close store, making bank deposits, money orders, weekly/monthly filing, weekly data entry, safe counts, supervising the retail teams in various departments, workshops, securing shipments, audits, planning, reviews, allocations, recalls and visual merchandising.
Sutton Place Apartments Howard St. Baltimore, MD
2/2011 to 8/2011
Residential Assistant
This position required creating and filing for all project work orders, generate and assign residents parking permits, setting up residential events, handling all incoming and outgoing parcel service, monitoring building activity reports for security, directing incoming and resident calls, assisting with any resident needs.
Godiva- Campbell’s Marley Station Mall, Pasadena, MD
2/2005 to 3/2006
Chocolatier Assistant Manager
This Position required opening and closing of the store, deposits, receiving shipments, storage of chocolates by date and expiration, damaged inventory, maintaining a clean and organized display, customer orders, creating gift displays, and handling produce orders.
Yankee Candle Marley Station, Pasadena, MD
11/2003 to 11/2007
2nd Assistant Manager
This position was a key holding position responsible for opening or closing the store, shipments, deposits and safe counts.
Additional skills and training:
Customer Service
Sales Coaching
Computer Skills and most Software Programs for retail and office skills
Bilingual Basic Spanish
Knowledgeable in Fair Housing Laws, Local Zoning Laws and Permit Requirements
Fitness and martial arts
Contact this candidate