Front Desk Receptionist
Resume:
Shelley McMahan
St. Louis, MO *****
********************@*****.***
I am ready to work in a rewarding job position and environment where I can help to promote the business in a positive way, while at the same time be part of a supportive team. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Total Access Urgent Care (TAUC) - St. Louis, MO
December 2022 to Present
I am part of a great team of front desk receptionists! I greet our patients and as they come in I also triage according to their symptoms.
I answer the phone, do scheduling, work directly with our providers, take care of medical requests from doctor offices, and I handle insurance needs.
I make sure our patients know they’re cared for.
Culinary employee
Wally’s - St. Louis, MO
February 2022 to November 2022
I worked as part of a team to pop large amounts of popcorn for our company. We are very much customer driven and work extra hard to greet and make our guests feel welcome and happy.
I used large equipment to make the different flavors of popcorn. I stood in for my manager when she wasn’t there. I’ve helped with menu development and ordering. We worked within view of the public so, we had to be professional and clean while working. Chef/Owner
Great Grizzly Bear - St. Louis, MO
August 2019 to October 2020
I was the chef/owner of this establishment.
I was involved in every aspect of this business.
Hiring, firing of employees, training, ordering product, cooking, bartending, handling money, booking bands, taking care of social media, and help to coordinate events. Receptionist
St Louis County Courthouse - St. Louis, MO
August 2018 to August 2019
I was responsible for greeting the public as they came to the courthouse. I helped to organize the dockets for the judges, I assisted attorneys that were due in court. I did computer work as well as phone work.
I also worked with security to make sure people coming in stayed orderly and if not, I would contact the police department.
Food & Beverage Manager
CASINO QUEEN
June 2018 to August 2018
I was in charge of no less than 50 employees. I helped to maintain a great working relationship between our front of house servers, bartenders, hosts, and bussers. I addressed all guest complaints as well as guest comments and suggestions.
I kept track of schedules as well as time off.
I helped to redevelop our menu for our 5 venues within the casino. Cook
YOLKLORE
March 2018 to June 2018
At Folklore I was in charge of helping to open the back of the house for daily service. I also prepped items for the line, prepared baked goods, and cooked. Chocolatier
Kakao Chocolate - St. Louis, MO
April 2018 to May 2018
I worked in the production area at Kakao. I was in charge of making the chocolates and confections. I went by the recipe for each item and work with the chocolate to complete each item. This job takes patience and precision.
They are an open production area, so I was able to converse with our guests. General Manager/Training Manager
WICKED GREENZ
September 2017 to March 2018
I was the GM for the new Wicked Green O'Fallon, Mo location. I helped with getting this store ready for opening, which happened on December 29, 2017. I interviewed and hired most of the staff at that location. I was in constant contact with all managers in order to formulate a training program and get the location opened by the deadline. I have been in charge of all hiring, firing, and training. I do all of the ordering and receiving of product. I am in charge of making sure we have proper inventory counts as well as keeping the food cost and payroll numbers where they should be.
I am overall responsible for all workings of this restaurant. Assistant Manager
WICKED GREENZ
October 2016 to February 2017
My duties involved opening and closing the restaurant as well as helping to supervise the employees throughout the shifts.
I helped to coordinate catering orders.
Catering Assistant/Bartender
DELAWARE NORTH COMPANIES - St. Louis, MO
March 2016 to January 2017
I was a Party Suite Bartender and Party Suite Catering Assistant at Busch Stadium. My bartending duties involved being the only bartender in the party suite assigned. I had constant contact with our guests making sure they have all of their drinks for the event. I was responsible for making sure everyone served was of legal drinking age.
My duties for the Party Suites Catering Assistant involved completely setting up catering buffets for the three party suites that I was responsible for. I kept the buffet stocked throughout the event, coordinated with the kitchen, and constantly interacted with our guests. Owner/Chef
SHELL'S COASTAL CUISINE FOOD TRUCK - St. Louis, MO January 2011 to January 2016
1/2011-1/2016
I was the owner this business for five years. I have handled every aspect of this business from product ordering, menu development, hiring/firing and training employees, cooking, and giving quality customer service. I am a very hands on person.
Cook
DELAWARE NORTH COMPANIES - St. Louis, MO
March 2010 to September 2010
for the Cardinals Club at Busch Stadium for the 2010 season. I was part of a team that created the buffet served at the Club. I did prep work as well as cooking and baking. Worker's Compensation Claim Manager
LIBERY MUTUAL INSURANCE COMPANY
November 1997 to April 2010
I handled many claims for injured workers that involve knowing specific state regulations. I was involved with our customers, attorney's offices, as well as doctor's offices. Server
O'LEAREY'S BAR AND GRILL - St. Louis, MO
October 1996 to October 1997
at this location. I previously worked at Dulany's as a server for 3 years and chose to go with one of the owner's Kevin O'Leary to help open this new restaurant. Education
Certificate in CULINARY ARTS
LE CORDON BLEU CULINARY COLLEGE - St. Louis, MO
November 2009 to August 2010
South County Technical High School for their Culinary Skills
• Customer Service (10+ years)
• Leadership Development (10+ years)
• Office Applications (10+ years)
• Restaurant Experience (10+ years)
• Culinary Experience (10+ years)
• Restaurant Management (10+ years)
• POS (10+ years)
• Catering (10+ years)
• Menu Planning (7 years)
• Workers' Compensation (10+ years)
• Kitchen Management Experience (7 years)
• Profit & Loss
• Banquet Experience
• Front desk (4 years)
Certifications and Licenses
ServSafe
May 2020 to May 2025
Food safety certificate
food handler certificate
Additional Information
SKILLS & ABILITIES
I have worked in every restaurant position from front of the house to back of the house. I have great customer service skills as well as being able to have great working relationships with coworkers.
I've taken culinary classes in both New Orleans, LA and Cozumel, MX. I have a current ServSafe Food Protection Managers Certification. I am also a ServSafe approved Proctor.
I have also taken the Effective Alcohol Management course required for anyone in the stadium handling alcohol as well as the Bassett Alcohol course for the state of Illinois. I have a valid gaming license for the state of Illinois. Outside of the restaurant environment, I have many office skills such as computer work and handling office setting situations.
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