Administrative Assistant Customer Service
Resume:
Devanshi Upadhyay
+1-782-***-**** 282, Park Street Sydney, NS ******************@*****.*** Professional Goal
Looking for the opportunity which gives me the exposure to grow in the profession and use my experience to fullest in achieving grails.
Skills and Highlights
Soft Skills
Excellent communication (oral and written), interpersonal, and organizational skills.
Strong presentation skills
Public speaking
Excellent attention to details
Strong technical aptitude and desire to learn more.
Strong customer service and relation building
Ambitious, enthusiastic, and proactive. Detail-oriented and analytical.
Self-starter, proactive, confident, and independent.
Time efficient, systematic, and organized working methodology
Willingness to take ownership of assigned tasks, problem-solving, and issue management
Dynamic leadership and team management.
Resilient. Ability to work independently and in a fast-paced, high-energy environment with cross-functional teams
Aptitude for priority management. Agility and adaptability Academics and Research
Medical research and analysis, report writing, academic research, training and development, business development, strategic planning, communication strategies, market analysis, KPI Technical Skills
Microsoft Office Suite, Teams, Zoom.
Education
HEALTHCARE MANAGEMENT
Cape Breton University, Sydney, NS
2023- Ongoing
MSC MICROBIOLOGY
SMMPISR- Kadi Sarvavishwavidyalaya, India
2016-2018
BSC MICROBIOLOGY
RAI University, India
2014- 2016
Work Experience
ACADEMIC COORDINATOR
Neuberg Supratech Reference Laboratory
2022- 2023
Coordinate various research faculties, doctors, scientists
Student portfolio management.
Provide guidance to students on academic goals in the field of pathology, microbiology, biochemistry and genetics and assist students on course selection, study habits and career selection.
Assist in development of training modules and programs.
Collaborations with universities and education engagements for the growth of the organization. DEPUTY MANAGER – OUTREACH
Atal Incubation Center-Gujarat Technological University 2020- 2021
Managing outreach communications
Collaboration with academic, industrial and capital engagements for sustain ability / growth of Incubation Center.
Assisting startups in the areas of strategy, business plan development, market analysis, company registrations& define deliverables, their timelines and monitor progress of startups
Understanding requirements of startups and build a mentoring relationship through the mentor pool.
Developing and maintaining relationships with investors, Government bodies, service companies Page 2 of 2
ADMINISTRATIVE ASSISTANT
Gujarat State Biotechnology Mission, GoG 2018- 2020
Manage client/prospect contact database, schedule follow-up meetings with clients and prospects
Techno-administrative management of official meetings, training workshops for Biotechnology Programs and events
Develop and gather engaging social media content for clients’ social media platforms
Assisted and managed development and execution of multi-platform social media campaigns
Draft official correspondences such as notes, payment notes, letters
Ensure and maintain confidentiality of all communications and documentation. Customer Service and Sales Representative
Westside, Tata Enterprise 2016- 2018
Manage and assist with customer inquiries at Customer Service Desk
Perform POS sales and responded to customers’ queries
Assist with in-store logistics and fulfilment
Provide exceptional customer experience
Keeping records of customer interactions, process customer accounts and file documents Achievements and Volunteer Experiences
Certification of Advanced Canadian Food Safety and Food Handling Course
Participated in webinar on Atlantic Canada Healthcare Solutions Scale-up and Impact Investment Challenge
Certification of Workplace Hazardous Materials Information System (WHMIS)
Certification of Health and Safety Planner for Nova Scotia Workplace
Certification of Customer Service Skills
Volunteered at MCDONALDS for Regional Hospital Foundation-Nova Scotia Health Authority
Certification of CPR/AED/FIRST AID course by National CPR Foundation
Participated in Global India Road Show 2019, jointly organized by Sanctuary of Innovation Incubation and Entrepreneurship
Completed Diploma in Computer Application
Volunteered in Covid-19 vaccination drive. Provided customer services
Participated on webinar on point of care devices for healthcare
Participated in poster competition on Banana edible vaccine Availability
Monday Tuesday Wednesday Thursday Friday Saturday Sunday 7am-2pm
Full day
7am-2pm
Full day
Full day
Full day
Full day
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