Customer Service Retail Associate
Resume:
Fayetteville NC *****
**********@*****.***
JERRY PAPILLON
OBJECTIVE
: Seeking a position where my management skills and knowledge can be utilized to increase profit, improve staff and positively effects over all business.
SKILLS & ABILITIES
. Enjoy new challenges
. Work great under pressure to meet deadlines
. Great motivator
. Human Resource Seminar
. Operational Procedure training
. Handling Difficult & Demanding Customer
. Leadership Development course
EXPERIENCE
LCI SSSC Fort Bragg– Operation Mgr.
03/18 – Present
. Responsible for all aspects of the daily operation of the store.
. Ordering, Pricing, Merchandising, Inventory integrity, Safety and Cleanliness.
. Responsible in conjunction with the Store Manager for all aspects of the store’s inventory
Management programs including, ordering material, cycle counting, conducting an annual inventory.
. Working negative lists, maintaining and updating Core assortment, Price changes, ETS management, working all related reports, and cleanliness.
. Maintaining a creative visual appearance for end caps, displays, products of the month and seasonal specials.
. Responsible for maintaining 98% on the shelf in stock position.
. Maintain productive relationships with all corporate organizations.
. Accounting and Payroll, information Technology, Purchasing, Pricing, Manufacturing, Distribution, and E-Commerce.
. Customer service, recognition and interface are critical factor to the store’s success.
. Conducts and submits daily and weekly huddle meeting notes.
. Responsible for time card submission and maintenance.
. Demonstrate continued improvements in specific retail goals including, annual sales goals, stock turn, surplus, inventory reduction and inventory integrity goals.
. Communicate effectively both verbally and in writing with employees and corporate management to include the preparation of reviews for manager approval.
. Ordering, receiving, sales reconciliation, delivery coordination, visual merchandising, inventory integrity, personnel administration, and store cleanliness.
TOYSRUS/BABYRUS – Store Mgr.
06/12- 06/17
. Generate revenue by coaching staff on effective prospecting and lead development strategies.
. Monitor employee productivity and optimize procedures to reduce costs.
. Consistently meet exceed gross profit goals.
. Maximized drive time and efficiency by revamping delivery schedules and workloads.
. Increased productivity by 20% while simultaneously reduce head count by 10%.
. Recruiting, selecting, developing and retaining talented team members.
. Insuring freights is processed in a timely manner.
. Supervising markdowns are done in a timely manner and ensuring replenishment is done daily.
Bed Bath and Beyond – Store Mgr.
09/05 – 05/12
. RESPONSIBLE FOR OPENING AND CLOSING THE STORE
. Insuring freight is processed in a timely manner
. Holding associates accountable for upholding customer service standards and coaching for improvement
. Overseeing daily operation
. Reviewing weekly schedule for coverage opportunities
. Ordering merchandise for all Soft Line Department
. Tracking sales/lack of sales of merchandise
. Merchandising : Placement, setting room to spec, correct signage is in place, supervising markdowns are done a timely manner and ensuring replenishment is done daily
. Recruiting, selecting, developing and retaining talented team members
TARGET – EXECUTIVE TEAM LEADER/ OPERATION MGR.
05/03 -08/05
. Ensuing store is stocked for opening and during peak hours
. Leading and training teams on how to maximize space and merchandise
. Supervising the day to day operations logistics team
. Utilizing visit Guides and feedback to review opportunities for associate improvement
. Analyzing schedules to ensure proper staffing levels are met
. Recruiting, selecting, developing and retaining talented team members.
. Supervise the activities of workers engaged in receiving storing and shipping products or materials.
Coca-Cola Enterprise- Retail Associate Representative
03/01 -04/03
. Maintaining proper merchandise levels for all chain accounts
. Overseeing stock pricing, merchandising and rotation of product
. Building displays and keeping stockroom clean and condensed
. Maintaining a positive professional relationship with store management.
Amerijet International Airline- Retail Associate Representative
02/98 – 02/01
. Ensuring all customer complaints and issues were resolved in a timely manner
. Providing customer service by exceeding customer expectations
. Developing a strong clientele relationship by informing customers of any company offers of sales
. US Postal Coordinator
EDUCATION
. STARFFORD UNIVERSITY /BACHELOR OF BUSINESS ADMINISTRATION
. TARGET UNIVERSITY
. NORTH MIAMI SENIOR HIGH SCHOOL
. Certificate of Achievement for Top Performance in Coca-Cola for March, April, May and June of 2002.
. Available upon request
Contact this candidate