Administrative Assistant Title Clerk
Resume:
Dawn Jones
Owings Mills, MD
***********@*****.***
To work within a company that allows me to use my skills for growth and development.
WORK EXPERIENCE:
Accounting Clerk
Atlas Financial Group – Reisterstown, MD 21208
October 2022-Present
• Using One Drive to scan and save documents
• Creating new folders
• Setting up accounts for new locations
• Setting up medical accounts
• Preparing Tax Documents
• Downloading documents
• Maintaining spreadsheets for bank statements
• Sending emails using Microsoft 365
• Maintaining calendar in outlook
• Updating contacts in outlook
• Assistant to owners
• Opening and sending out mail
• Accounts payable
• Accounts receivable
• Ordering supplies
• Answering phones
Funder
Real Estate Settlements and Escrow – Baltimore, MD 21208 September 2021-October 2022
• Reviewing files for funding
• Posting incoming and outgoing wires Balancing files
• Sending out payoff wires Disbursing and closing the file Post Closer/Funder
Armour Settlement Services & Escrow-Owings Mills, MD 21117 August 2020- September 2021
• Prepare executed documents for recording.
• Tracking FedEx packages.
• Post-Closing files
• Funding loans
Administrative Assistant
Residential Title & Escrow Services – Owings Mills, MD 21117 February 2017-May 2020
• Answering Phones
• Handling emails for Executive Vice President
• Assistant to Executive Vice President
• Preparing and processing files for closings
• Prepared escrow checks
• Prepared documents for recording
• Post closing files after closing
• Processed title commitments and CD’s
• Preparing and sending title policies
Senior Claims Resolution Representative
LIBERTY MUTUAL INSURANCE - Hunt Valley, MD
November 2015 to August 2016
• Resolve complex, severe exposure claims, using high service oriented file handling.
• Pay and process claims within designated authority level.
• Verify and analyze policy coverage for auto claims to ensure that coverage is valid and that settlements are made according to company practices and procedures.
• Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
Salvage Insurance Assistant
LIBERTY MUTUAL INSURANCE - Hunt Valley, MD
December 2012 to November 2015
• Prepare insurance claim forms or related documents and review them for completeness.
• Organize or work with detailed office or warehouse records, using computer programs to enter, access, search or retrieve data.
• Post or attach information to claim file.
• Contact insured or other involved persons to obtain missing information.
• Prepared total loss paperwork to send out to customers. Processed total loss paperwork received. Contacted customers and third parties for additional information needed such as power of attorneys forms, titles, and lien releases for payment. Worked directly with salvage yards for updates on vehicle sales. Handled deficits and refunds for payments.
• Organized files
Administrative Assistant
LIBERTY MUTUAL INSURANCE - Hunt Valley, MD
December 2011 to December 2012
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Answer phone calls and direct calls to appropriate parties or take messages.
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
• Greet visitors and determine whether they should be given access to specific individuals.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• File and retrieve corporate documents, records, and reports.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Provide clerical support to other departments.
• Manage and maintain executives' schedules.
• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Insurance Assistant
LIBERTY MUTUAL INSURANCE - Hunt Valley, MD
April 2008 to December 2011
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Complete forms in accordance with company procedures.
• Make copies of correspondence or other printed material.
• Learn to operate new office technologies as they are developed and implemented.
• Maintain scheduling and event calendars.
• Manage projects or contribute to committee or team work.
• Order and dispense supplies.
Administrative Assistant
OMNI LAND SETTLEMENT - Timonium, MD
October 1997 to August 2007
• Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Complete forms in accordance with company procedures.
• Maintain scheduling and event calendars.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Order and dispense supplies.
• Establish work procedures or schedules and keep track of the daily work of clerical staff.
• Coordinate conferences and meetings.
• Processed signed documents for post-closing
• Overnighted signed packages to lender
EDUCATION:
Master's Degree
ASHFORD UNIVERSITY - Clinton, IA
August 2015
Bachelor's Degree
ASHFORD UNIVERSITY - Clinton, IA
December 2013
SKILLS:
• Exceptional Organizational Skills
• Interpersonal
• MS Office Word
• Power Point
• Excel
• Outlook
• Adobe
• Escrow
• Records Management
• Word Processing
• Administrative Experience
• English
• Microsoft Office
• Loan processing
• Accounting
• Human resources
• Microsoft Excel
• Communication skills
• Customer service
• Office experience
• Computer skills
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