Customer Service Kitchen Staff

WILLIAM T. BEAVER JR.

*** **** ***** • Covington, Louisiana 70433 • 985-***-**** • ********@*****.***

— GENERAL MANAGER —

Goal-driven, team-oriented, and safety-conscious with expertise in management and tactical business leadership. Achieved optimal results with competent planning, organization, and solutions-oriented approach while driving business growth and profitability. History of building high-energy and efficient teams to ensure highest customer experience. Well trained in all aspects of operations including operations processes, safety and sanitation compliance, budget, team leadership, and inventory management. Great relationship with customers, sales team, corporate management, and staff to maintain and improve brand image and maximize revenues. Core competencies include:

• Safety First Mentality

• HACCP & OSHEA Compliance

• Team Leadership

• Top Notch Customer Service

• Routing Verification

• Efficient Scheduling

• Employee Management

• Budgeting / Profit & Loss Management

• DOT

• Employee Development and Coaching

PROFESSIONAL EXPERIENCE

RESTAURANT TECHNOLOGIES, Hammond, Louisiana

Oversee operations with emphasis on safety, productivity, scheduling, and installations. GENERAL MANAGER, 12/2021 – 5/2023

Responsible for achieving the New Orleans depots operations performance through continuous improvement practices and leading operational excellence. Consistently increased KPI’s (Key Performance Indicators) over the past 5 years by managing depot expenses, service, and distribution performance through efficient operations. Responsible for leading the overall safety, DOT and quality control management practices. Responsible for leading the team to drive high performance values and for developing, managing, and coaching depot employees. Accountable for workforce planning, training and engagement, performance management, recognition, development, and coaching. Lead the implementation of systems and processes to maintain a highly engaged workforce. Accountable for addressing engagement and individual performance issues and executing high levels of customer service in an efficient manner. Collaborates with other functional partners to ensure ability to meet customer demand, ensuring that customers are satisfied; and any inquiries, incidents and issues are resolved in timely manner.

OPERATIONS MANAGER, 2/2019 – 12/2021

Proficient in oil and AutoMist systems, providing service to customers in the Louisiana and Mississippi market. Works close to and well with the sales team in effort to increase customer base and profitability. Oversee all scheduling for installations and technical work for both oil and AutoMist systems. Effectively manage a team of technicians and drivers with an emphasis on safety-first, both in work and out.

William T. Beaver Jr. Page 2

CRACKER BARREL, Covington, Louisiana

Oversee front- and back-of-house operations with emphasis on bottom-line, productivity, food quality, and customer retention.

MANAGER, 9/2016 – 2/2019

Hire, train, supervise, and schedule kitchen and service staff. Manage purchasing and inventory control to minimize food cost and waste. Monitor and maintain compliance with safety, sanitation, and food preparation standards. Help build traffic to drive sales. DIMARTINO’S, Covington, Louisiana

Oversee front- and back-of-house operations with emphasis on bottom-line, productivity, food quality, and customer retention for family restaurant with 40 employees. GENERAL MANAGER, 9/2015 – 8/2016

Hire, train, supervise, and schedule kitchen and service staff. Manage purchasing and inventory control to minimize food cost and waste. Monitor and maintain compliance with safety, sanitation, and food preparation standards. Analyze past and present financial data to develop sales projections, labor targets, and restaurant goals.

APPLEBEE’S (SOUTHERN RIVER RESTAURANTS, LLC), Covington, Louisiana Directed BOH operations, providing leadership and training for national franchise with 40 employees. KITCHEN MANAGER, 10/2013 – 9/2015

Full accountability for all back of house (BOH). Responsible for purchasing and inventory control. Conducted evaluations, coached staff, and oversaw training focusing on food presentation and productivity. Worked with General Manager to implement corporate business strategies, trained kitchen staff on new menu items.

CALIFORNIA PIZZA KITCHEN, Baton Rouge, Louisiana

Earned promotion from service manager to BOH Manager overseeing kitchen operations for national franchise with 40+ employees.

BOH MANAGER, 6/2011 – 10/2013; SERVICE MANAGER, 4/2010 – 6/2011 Oversee food preparation and inventory management, focusing on plate presentation and minimizing waste. Hired, trained, and supervised all kitchen staff. Established and maintained contact with vendors. Monitored compliance with safety and sanitation standards LONE STAR STEAK HOUSE, Baton Rouge, Louisiana

Oversee all operations as General Manager for national franchise with 40+ employees. ACTING GENERAL MANAGER, 3/2009 – 3/2010; KITCHEN MANAGER, 12/2007 – 3/2009; SERVICE MANAGER, 4/2007 – 12/2007

Responsible for daily operations including purchasing, inventory control, food presentation and overall productivity. Worked with management staff to set and reach weekly and monthly goals. EDUCATION & CREDENTIALS

BACHELOR OF GENERAL STUDIES WITH A SPORTS MANAGEMENT CONCENTRATION (2006) SOUTHEASTERN LOUISIANA STATE UNIVERSITY, Hammond, Louisiana

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