***.***********@*****.***
Amy Delgado
SKILLS
● Strong oral and written communication skills.
● Strong analytical, problem-solving, and decision-making capabilities.
● Strong attention to detail.
● Ability to multi-task in a fast-paced environment.
● Ability to work well both individually and in a team environment.
● Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
● Ability to work with all levels of internal staff, as well as outside clients and vendors.
● Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
EXPERIENCE
Training Supervisor - Deployed Services (October 2022 - Present):
● Train staff on relevant policies, procedures, and best practices related to the services provided to unaccompanied children, refugees, and immigrants
● Ensure that all staff comply with the policies and procedures related to the services provided to unaccompanied children, refugees, and immigrants
● Manage the day-to-day operations of the training department
● Conduct needs assessments and evaluate the effectiveness of training programs
● Ensure that all training materials are up-to-date and accurate
EDUCATION COORDINATOR (UAC) - Neighborhood Ministries Nueva Esperanza
(May 2020 - Present):
● Provide educational support and resources to unaccompanied children in a shelter setting
● Develop and implement educational programs and activities to meet the unique needs of unaccompanied children
● Collaborate with other service providers to ensure that the educational needs of unaccompanied children are met
● Monitor the academic progress of unaccompanied children and provide regular reports to stakeholders
● Ensure compliance with all relevant regulations and policies related to the education of unaccompanied children
ASSISTANT PRINCIPAL (5-8) - SABIS International School (June 2018 – Oct 2020):
● Assist the principal in managing the day-to-day operations of the school
● Supervise and evaluate teachers and staff
● Collaborate with teachers to develop and implement effective instructional strategies
● Communicate with parents and other stakeholders about student progress and school events
● Ensure compliance with all relevant regulations and policies related to education
ADJUNCT PROFESSOR ( ESL/Migrant Population) - Glendale Community College (Aug 2014 – Dec 2021):
● Teach courses in ESL and migrant population to undergraduate students
● Develop instructional materials and lesson plans
● Evaluate student performance and provide feedback
● Assist with curriculum development and revision
● Participate in faculty meetings and professional development activities
EDUCATION
ADMINISTRATIVE CERTIFICATE - Ottawa University (2010)
Major: Educational Leadership
MA in ESL/BILINGUAL EDUCATION - Ottawa University (2007)
Major: ESL & Bilingual Education
BA in SECONDARY EDUCATION & SOCIAL SCIENCES - Grand Canyon University
(1998)
Major: Social Science
Minor: Justice Studies
TECHNICAL EXPERTISE:
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint
Sound business ethics, including the protection of proprietary and confidential information
AREAS OF EXPERTISE:
Custumer Service
Planning & Organization
Project Management
Business Development
Proposal Writing