Service Representative Data Entry
Resume:
Dawayla Amie
Grand Prairie, TX *****
******************@*****.***
Excellent professional with extensive experience in customer service. Holds experience of contacting customers via phone or email regarding products, printing and e-mailing certificates to customers and handled incoming calls from different pharmacies. Also, holds experience of troubleshooting internet connectivity and providing technical support for Apple IPhone customers. Comfortable in using Microsoft office tools and possesses knowledge of salesforce and HIPAA guidelines. Recently completed assignment & currently available in job market. Local to job location & willing to join ASAP. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Service Delivery Consultant
Chime Solutions - Dallas, TX
October 2021 to June 2022
• Refills on prescription
• Renewals
• Send Out Free Fax Forms
• Prior Authorization
• Setup home delivery
Customer Service Representative
NTTA - Plano, TX
October 2016 to March 2017
• Processed Payments
• Opened and closed accounts
• Setup payment arrangements
• Offer toll tag stickers for new clients
Customer Service Representative
MAXIMUS FEDERAL SERVICE - Irving, TX
January 2015 to August 2016
• Ensured that all supporting documentation for case is present.
• Performed timely accurate data entry into software system.
• Respond to needs, questions and concerns of internal and external customers.
• Contact providers on a daily, weekly, and or monthly basis and document interaction.
• Ensured compliance with all contractual, state, and federal requirements.
• Made outbound calls and or respond to calls and voicemails. Customer Service Representative
CVS CAREMARK/SILVERSCRIPT PDP - Richardson, TX
October 2012 to November 2014
• Respond to email, faxes and or written letters.
• Navigate between different systems while simultaneously on a phone call with customer.
• Ensure that all questions and issues are resolved both promptly and accurately in a manner that
• Participants are able to understand.
• Handled 30-50 calls per day.
• Handled complaints.
Front Desk Clerk
SHERATON HOUSTON BROOKHOLLOW - Houston, TX
September 2007 to April 2012
• Register and assign rooms to guest.
• Issue out room keys and or cards.
• Transmit and receive messages.
• Keep records of occupied rooms and guess accounts.
• Make and confirm reservations.
• Make sure lobby is clean at all times.
• Process credit card payments.
• Keep front desk tidy and presentable with right material {pens, forms, paper etc.}
• Answer questions and address complaints.
• Answer all incoming calls and redirect them.
• Prepare outgoing mail.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and file.
Sales Associate
KOHL'S - Dallas, TX
July 2002 to August 2007
• Great Customers.
• Request credit.
• Explain email.
• Ask customers to complete surveys.
• Run Front End.
• Stock/ Inventory.
• House keeping.
• Assist at purchase of sale as needed.
Education
GED
W.T White - Dallas, TX
May 2003 to August 2004
Skills
• Computer operation
• Windows
• Desktop support
• Technical support
• Operating systems
• Help desk
• Computer networking
• Software Troubleshooting
• Troubleshooting
• Computer literacy
• Basic math
• English
• Customer service
• Network Support
• VPN
Certifications and Licenses
Food Handler Certification
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