Service Representative Customer

Victoria Araiza

, San Antonio, TX ***** 210-***-**** ******************@*****.***

Education

HIGH SCHOOL DIPLOMA MAY 2012 ROBERT E. LEE HIGH SCHOOL Major: General High School Curriculum

Skills & Abilities

CUSTOMER SERVICE

Practice exceptional customer service and telephone techniques Ability to maintain a high level of patience and professionalism Ability to listen to and accurately capture verbal interaction over the phone and in person Maintain confidentiality of procedures and customer information Ability to meet stringent quality assessments standards and call monitoring requirements Cooperate with co-workers and management while working toward department goals Maintain standards for performance and productivity Follow all center policies and procedures as outlined in the call center policy addendum Ability to problem solve and multitask in a high traffic work environment Attention to detail and accurate data-entry and documentation skills SALES

Contacted potential customers by answering product and service questions; suggesting information about other products and services, door to door marketing and sales Opened and maintained customer accounts by recording account information Contributes to team effort by accomplishing related results as needed COMMUNICATION

Excellent written and verbal communication skills

Confident, articulate, and professional speaking abilities (and experience) Empathic listener

LEADERSHIP

Strong interpersonal skills resulting in exceptional rapport with people Proven success in initiating, promoting and maintaining strong interpersonal relations Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances Experience

RESEARCH INTERVIEWER NIELSEN NOVEMBER 2016- PRESENT Placed outbound calls to ask respondents to participate in market research regarding media preferences, maintained professionalism while speaking to respondents, and maintained standards of performance and productivity.

VACUUM SALES AGENT LION HEART INVESTMENTS MARCH 2016- SEPTEMBER 2016 Door to door marketing and sales, contacted potential customers to explain product information, answered product and service questions, suggested information about other products and services, and contributed to team effort by accomplishing related results as needed. CUSTOMER SERVICE REPRESENTATIVE TRANSCOM, INC. NOV. 2015- MARCH 2016 Answered inbound calls from satellite internet customers, answered billing questions, processed payments and service credits, offered additional products, troubleshoot Tier 1 service issues, maintained professionalism while speaking to customers, and maintained standards of performance and productivity. HOSTESS/BARTENDER/TRAINER PAPPADEAUX AUGUST 2014- OCTOBER 2015 Hostess: greet customers as they entered the restaurant, adjusted the wait list as needed, seated customers at their table, answered the customer’s questions, and assisted with maintaining cleanliness of establishment.

Bartender: made drinks for customers at bar, interacted with the customers, entered customer orders on computer system, and helped clean bar area at the end of the shift. Trainer: trained new hostesses on how to greet customers, seat customers, and maintain professionalism. SERVER CANYON CAFE JANUARY 2013- AUGUST 2014

Prepared room for dining by maintaining cleanliness and resetting table, followed sanitation and safety protocol, helped patrons select food and beverages, transmitted orders to bar and kitchen, maintained communication with kitchen staff about order status, delivered orders and accompaniments to patrons, concluded dining experience by acknowledging choice of restaurant, obtained revenues by totaling charges, issued bill, accepted payment, and contributed to team effort by accomplishing related results as needed.

SERVER/HOSTESS APPLEBEE’S NOVEMBER 2011- JANUARY 2013 Prepared room for dining by maintaining cleanliness and resetting table, seated patrons, followed sanitation and safety protocol, helped patrons select food and beverages, transmitted orders to bar and kitchen, maintained communication with kitchen staff about order status, delivered orders and accompaniments to patrons, concluded dining experience by acknowledging choice of restaurant, obtained revenues by totaling charges, issued bill, accepted payment, and contributed to team effort by accomplishing related results as needed.

Knowledge

Microsoft programs: Power Point, Word, Excel

Page 2

Contact this candidate