Package Handler Front Desk
Resume:
Dianise Caraballo
Brooklyn, NY 11237
*******@***.*** – 929-***-****
KEY ATTRIBUTES:
Highly Motivated, Dedicated, Great Team Player, Ambitious, Punctual, Excellent Communication, Active Listener, Positive Attitude, Organizational and Interpersonal Skills, Detail Oriented, Proficient in Microsoft Office, Fluent in Spanish
WORK EXPERIENCE:
H&R Block -CSP. - January2023 -April 2023
H&R Block- Receptionist- January 2022- April 2022
Greet walk-in customers at front desk, including answering phones, scheduling appointments
Maintained office supplies, inventory and making sure all surrounding area are clean
Called clients to confirm and schedule them for appointments to file taxes
Documented and saved all files in computer
Scheduled clients for tax process and filed tax papers
Compliance Administrative Assistant – Hope Gardens- September 2021 to December 2021
•Answer and transfer phone calls, screening when necessary
•Welcome and direct visitors and tenants
•Manage daily paperwork for past, current, and future tenants
•Provide services to tenants and applicants, such as complete recertification, create leases, interviews, and scheduling appointments
•Receive and track documentation of all tenants
•Receive and Resolve all administrative inquiries, questions, and complaints
H&R Block- Receptionist- January 2019- April 2019
Greet walk-in customers at front desk, including answering phones, scheduling appointments
Maintained office supplies, inventory and making sure all surrounding area are clean
Called clients to confirm and schedule them for appointments to file taxes
Documented and saved all files in computer
Scheduled clients for tax process and filed tax papers
Fedex- Package Handler- November 2018 – January 2019
Scanned packages for outbound service
Loaded and unloaded packages on the dock for delivery
Unloaded bulk packages from trailer to load onto trucks for delivery
My Chat Therapist- Personal Assistant/Receptionist- January 2018- April 2018
Provided assistance to the manager with daily duties.
Organizing of office calendar
Ordered office supplies
Covered front desk, included answering phones, scheduling appointments, verified insurance, and collection of co-pays
Sales Representative- Metro PCS - December 2015 to October 2017
Assist customer needs, help and provide information on products featured in the store
Answered customers' queries and concerns both on the phone and in person
Monitor and maintain inventory levels and restock shelves, counters, and tables as necessary
Provide prompt and courteous service to all customers
Utilize extensive knowledge of products to promote sales
Responsible for ensuring store is always clean and presentable
Prepare sales contracts and accept payments through cash and credit card
Maintain awareness of store policies, procedures, and promotions
Assist manager with store and customers as needed
Personal Care Aide VIP Health Care Service - October 2010 to July 2012
Assigned to help children from families with active ACS cases
Responsible for assisting with the personal care needs of 8 cases at any given time.
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
Assist and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
Prepare and maintain records of client progress and services performed, reporting changes in client’s condition to manager or supervisor
Train family members to provide bedside care
EDUCATION
Make the Road NY Job Readiness Training Program May 2015
Certified - PCA / Home Health Aide Nov 2010
High School Equivalency Certificate Obtained 2009
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