Business Analyst Systems

DARREN CASTER, MBA, MISM

Cape Coral, FL · 651-***-****

********@*****.*** · LinkedIn Profile: Darren Caster EXPERIENCE

SENIOR BUSINESS SYSTEMS ANALYST, GRANITE TELECOMMUNICATIONS (CONTRACT) – REMOTE/QUINCY, MA JULY 2021 TO PRESENT

Senior Business Systems Analyst Working with The Data Management Group.

• Requirements Gathering for Multiple Software Initiatives.

• Manage Agile Projects in Azure Devops.

• Worked with Saas Vendors and Developers to Implement Mulesoft For Data Integration with Saleforce.

• Worked with developers to map source systems to salesforce

• Worked with Cloudera Cloud Vendors on Requirements for Data Infrastructure

• Project Management for Multiple Development Initiatives BUSINESS ANALYST, FLORIDA GULF COAST UNIVERSITY

JANUARY 2021 – MARCH 2021

Working in the office of the CIO

Worked with Business process optimization in workday. SENIOR IT BUSINESS ANALYST, KELLY MITCHELL – UNIVERSITY OF MINNESOTA JUNE 2019 –OCTOBER 2020

Responsible for cross-organizational requirement gathering, analysis and implementation of two significant investment projects. The first was for a SaaS Implementation of Tririga for Enterprise Asset Management and the second was identifying and implementing a new SAP Business Intelligence (BI) reporting solution to develop new data sets and reporting.

• Leveraged SCRUM principles in the proposal, analysis, testing and implementation.

• Created the engagement model used to support production testing and monitoring.

• Drove integration testing, analysis and decision making leveraging Practitest.

• Analysis responsibility for requirements and RFP creation against vendor selected.

• Overall responsibility for data validation planning, including purchasing best in class, Alteryx, for 75+ templates and 1M lines of data. Time reduction achieved of 60% and reduction of resources needed.

• Complex data validation through comparison and supporting business stakeholder outcomes. FUNCTIONAL BUSINESS CONSULTANT / BUSINESS ANALYST, PRIME THERAPEUTICS JULY 2017- APRIL 2019

SaaS implementation of a new platform and conversion to support and administer medication therapy management within a 24-month period.

• Managed and drove User Acceptance Testing, across multiple business users, including writing test cases and overall test plan. In addition, drove defect management and resolution.

• Design solution analysis leveraging “As Is and To Be” process and experience mapping for stakeholder understanding of complex solution and options available.

• Agile by nature, establishing and maintaining key SCRUM® environment of daily stand-ups, backlog, sprint board’s and tracking progress through key systems such as JIRA, HP Quality Center & Service Now.

• Conducted a data integration for migration from HP Quality Center to JIRA for simplification & efficiency. 2

SENIOR BUSINESS SYSTEMS ANALYST, THE ASH GROUP - XCEL ENERGY MARCH 2016-APRIL 2017

Conversion of a legacy in-house service catalog and movement to a new service catalog while replacing the front-end web application utilizing SRC / HP Service Manager.

• Gathered Requirements and supported testing and implementation for the conversion of legacy service catalog and Remedy to SRC and HP Service Manager.

• Analysis and requirements, design, testing and implementation for Enterprise Service Bus Web Service integrations with HP Service Manager upgrading to a new platform allowing faster end user services.

• Drove documentation for support, policies, and implementation standards across systems and users. SENIOR BUSINESS SYSTEMS ANALYST, AMTRUST SOLUTIONS (FORMERLY CPP NORTH AMERICA) JANUARY 2012 – DECEMBER 2015

Responsibility to write and implement web services from organizational lines of businesses to enterprise bank solutions and interfaces, while within a highly regulated environment (i.e. PCI) ensuring overall security (i.e. PII).

• Feasibility testing for software solution options, including processes, for business decision making.

• Supported requirements gathering and planning for System and Data Migration from York, UK to Cleveland, OH member of team implementing migration.

• Participated in requirements, design, development, process mapping and testing of mobile applications across all key environment, IOS, Android, and Windows.

• Created consumable documentation, utilizing Visual Planning and Confluence, that was easily customizable by end users. In addition to the documentation to “just in time” end user training on key attributes of the tools and user functions for publishing.

BUSINESS ANALYST/WEB APPLICATION SUPPORT & DEVELOPMENT, TECH-PRO INC. - DELTA AIRLINES MAY 2010 – JANUARY 2012

As the web application support and development, single point of contact for 15K flight attendants and 5k pilots, to drive online learning and support. Overall role was to assist in e-learning site support and error resolution for end users through defect identification and resolution. Started at 4K+ tickets received daily and within 6 weeks brought down 90%+.

• Gathered and finalized requirements for HP Service Manager Reporting; Developed Training Aids for End Users. Conducted hands-on training labs for Reporting and Data Analysis.

• Participated in Process Mapping of “As Is and To Be” experiences using tools such as Rational Rose and Visio.

• Developed online job aids and web delivered training for new software initiatives including Hp Asset Center, Hp Service Manager and IShop.

• Consulted and provided support for hardware used in eQual mobile distance learning initiative; assisted in drafting requirements RFP. Participated in quality assurance testing for eQual Project.

• Performed testing of Mobile eQual application.

WORKSTATION ANALYST,TECH-PRO INC. - 3M CORPORATE HEADQUARTERS DECEMBER 2007 – FEBRUARY 2010

Provided 3rd level helpdesk and desk side hardware and software support to internal business users including hardware break/fix, software break/fix, installation, and configuration support.

• Provided virus intervention and disaster recovery support and planning.

• Tested and documented pilot software programs for Windows Vista, Office Suite 2007, Lotus Notes 8.0; developed and supported documentation for knowledge base.

• Developed Business Case, Use Cases, Gathered Requirements, and implemented revised PC Refresh Process that cut time spent by 40% to 70% on PC Refresh/Reimage.

• Migrated IT operating committee to Windows Vista. Performed migration support documentation.

• Appointed to pandemic disaster recovery/business continuity team (as Lead Workstation Analyst for project). 3

ADDITIONAL WORK HISTORY AVAILABLE UPON REQUEST

EDUCATION & PROFESSIONAL DEVELOPMENT

2010 GPA 4.0

MASTER OF INFORMATION SYSTEMS MANAGEMENT, KELLER GRADUATE SCHOOL OF MANAGEMENT 2009 GPA 3.8

MASTER OF BUSINESS ADMINISTRATION, KELLER GRADUATE SCHOOL OF MANAGEMENT 2008 GPA 3.78

BACHELOR OF SCIENCE, DEVRY UNIVERSITY

Major in Computer Information Systems / Minor in Information Security; Magna Cum Laude; GPA 3.78/4.0 TECHNICAL EXPERIENCE

• Operating System Support: Windows 10, Windows 7, Vista, XP, 9X, NT, and Server ‘03, ’08, ‘12

• Web Development: HTML, XHTML, XML, ASP.NET,

JavaScript, Atlassian Confluence, Adobe Captivate

• Web Service Integration: Java Spring Web Services, JSON

• Application Development: HP Service Manager, VB.NET, JAVA, Outstart LCMS,IntelliJ, Atlassian Jira

• Java Development Tools: JCreator, NetBeans, IntelliJ IDEA

• Systems Analysis and UML Modeling: iRise GUI

modeling, Rational Rose, Microsoft Visio

• Database Analysis & Design: Oracle, MS SQL, MS

Access, Hyperion Interactive Studio, Crystal Reports, Alteryx designer

• Active Directory Administration and Support:

Windows Server ’03, ‘08, BMC Remedy

• Data Analysis and Reporting: HP Service Manager

7.11, HP Service Desk 4.5, SQL Nav4, Toad, Alteryx

• Application Support: Lotus Notes, Safeboot,

Microsoft Office Suite, Plateau LMS

• Microsoft Development Tools: Visual Studio

PROFESSIONAL DEVELOPMENT

SCRUM MASTER® CERTIFICATION IN PROGRESS

WINDOWS VISTA TRAINING 2012

HTML5 CERTIFICATION 2015

AUTOMOTIVE SERVICE EXCELLENCE CERTIFICATION 1988

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