Support Agent Customer Service
Resume:
DEVIN S GAMBLE
PROFILE
I am seeking a position where I can leverage my expertise and demonstrate my exceptional customer service and communication skills to make a valuable contribution to both the role and the organization.
CONTACT
PHONE:
*************@*****.***
KEY SKILLS
Strong communication and customer service skills
Proficient in Microsoft Office and salon management software
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Excellent attention to detail and organizational skills
ACTIVITIES AND INTERESTS
Shopping
listening to music
Museums
Traveling
Cooking
Styling
WORK EXPERIENCE
Salon Assistant, Salon Bauhaus
August 2022 to December 2022
Greet and assist customers as they arrive at the salon.
Schedule appointments and manage the salon's calendar using salon management software.
Keep the salon clean and organized, wiping down surfaces, and restocking supplies.
Prepare clients for services by shampooing hair, mixing hair color, and providing robes and towels.
Assist stylists with haircuts, color treatments, and styling, as needed.
Process payments and handle cash and credit card transactions
Answer phones and respond to customer inquiries in a friendly and professional manner.
Assist with inventory management by keeping track of supplies and placing orders as needed.
Hair Stylist/Receptionist, Haute Blow Dry Bar
November 2016 to April 2018
Answering an average of inbound and outbound calls per day by addressing customer inquiries, solving problems, and providing new product information.
Handling cash transactions by taking payments for multiple services for the client.
Providing an elevated customer service experience to generate a loyal client relationship.
Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Maintaining complete knowledge of correct maintenance and use of equipment.
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 250 inquiries in any given week and consistently met performance goals in all areas.
Design artistic, innovative hairstyles and colors for high-end clientele, utilize hair color and style techniques to reflect client personalities, and achieve a client retention rate of over 95%
Manage, train, and mentor a team of 10+ hair stylists, provide training on style designs, color techniques, and client relations, and successfully improve customer satisfaction rates by 30%
Utilize state-of-the-art tools and hair-cutting techniques to produce high-quality styles.
Analyzed clients’ hair and facial features to recommend styles and treatments, cut, trim, and shape hair and hairpieces based on client preferences, and achieved a 93% client satisfaction rating.
Built rapport with a wide range of clients, created a welcoming and inclusive salon atmosphere, and identified opportunities to enhance the customer experience.
File Clerk, PDP Group Inc
April 2015 to January 2016
Sorted information according to content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Read/examined incoming material for accuracy and legibility, gets clarification, if necessary, classified properly, and filed within an appropriate file system.
Located and retrieved files upon request from authorized users.
Assigned, updated, recorded, and maintained accurate record-keeping in Vehicle title & file support systems.
Placed and/or filed into storage receptacles, such as file cabinets, boxes, bins, drawers, and off-site storage units according to classification and identification information.
Fulfilled print and scan document requests from various departments.
Authorized or documented materials movement, using Vehicle support systems.
Interacted with customers and employees in resolving a variety of issues related to titling and vehicle registration and all other general related issues via phone, email, ticketing system, and face-to-face.
Responsible for meeting and maintaining departmental performance indicators and team goals.
Internal Medicine Support agent, Johns Hopkins
July 2013 to January 2014
Answered phones greeted patients and scheduled appointments.
Verified insurance coverage and collected co-payments.
Sorted and distributed department mail lab results and other paperwork.
Maintained and updated patient files. Ran weekly reports on patient visit types and other relevant data.
Managed all clerical tasks in the lab department including answering phones processing mail preparing summaries and directing information flow.
Processed files and paperwork for lab patients each year.
Schedule appointments for patients and ensure the following: obtain and enter accurate demographic information in a computer medical program (address, phone, insurance, etc.). Inform caller of items to bring to their appointment, remind caller of the cancellation policy and answer questions and offer information as requested, to provide patient-focused service and professional customer service.
Act as a liaison for the patients and health center by directing calls to other departments as needed, use good judgment in handling calls, especially with urgent matters, and problem-solve quickly and efficiently. Understand when a call needs to be escalated to the physician/manager/triage nurse.
Service patients and their needs by making reminder call as requested, rescheduling appointments as needed, and aiding with mailings and other projects as call volume permits.
Coordinated work between multiple departments.
Optimized service procedures to increase customer satisfaction.
EDUCATION
2013 – 2016 Associate Computer science, Baltimore City Community College.
2016 – 2017 Cosmetology, Maryland Beauty Academy of Essex
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