Service Representative Call Center

Location:

Posted:

May 28, 2023

ROBYIN FOUNTAIN

SKILLS

• Account Management

• Order Fulfillment

• Report Transcription

• Customer Relations

• Business Development Understanding

• Sales Expertise

• CRM Software

• Shipping Procedures Understanding

• Call Center Operations

• Conflict Resolution

WORK HISTORY

02/2021 to 12/2022 Customer Service Representative Bob's Discount Furniture, Call Center

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Managed through escalation calls to a positive outcome for both the client and the company.

11/2010 to 05/2020 Customer Service Representative From You Flowers

• Responded to customer requests for products, services and company information.

• Provided primary customer support to internal and external customers.

• Recommended products to customers, thoroughly explaining details.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Communicated with vendors regarding backorder availability, future inventory and special orders.

• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Delivered prompt service to prioritize customer needs.

• Met customer call guidelines for service levels, handle time and productivity.