Service Representative Customer
Resume:
Ladrazha Harden
********.******@*****.***
Experience
Sales Representative
September 2021 - PRESENT
Coolray Heating and Air - Newnan,GA
● Generating leads.
● Meeting or exceeding sales goals.
● Negotiating all contracts with prospective clients.
● Helping determine pricing schedules for quotes, promotions, and negotiations.
● Preparing weekly and monthly reports.
● Giving sales presentations to a range of prospective clients.
● Coordinating sales efforts with marketing programs.
● Understanding and promoting company programs.
● Obtaining deposits and balance of payment from clients.
● Preparing and submitting sales contracts for orders.
● Visiting clients and potential clients to evaluate needs or promote products and services.
● Maintaining client records.
● Answering client questions about credit terms, products, prices, and availability. Customer Service Representative
February 2019 - September 2021
Walmart - Newnan, GA
● Greet guests and provide them with superb customer service.
● Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
● Answer all client questions and incoming calls.
● Redirect phone calls to the appropriate department and take down messages.
● Accept all letters and packages, and distribute them to their appropriate departments.
● Monitor, organize and forward emails.
● Track and order office equipment and supplies.
2
● Maintain records and files
Customer Service Representative
October 2017 - February 2019
Amazon - Remote
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Responding promptly to customer inquiries.
● Communicating with customers through various channels.
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Managing a team of junior customer service representatives.
● Ensure customer satisfaction and provide professional customer support. Education
August - 2013 - May 2017
High School Diploma
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