Client Specialist Accounts Payable

Michelle Plummer

SOFTWARE

Microsoft Outlook, Microsoft Word, Excel, Great Plains, CGC, Oracle, Microsoft Dynamics Navision Client and Netsuite

EXPERIENCE

AP, AR and Bookkeeping Contracts 4/2018 – Present

(Companies contracted with included Pinecastle United Methodist Church, KSI, Pathlight Homes, Tetra Tech, Barry Neal Carpet, Tri-city Electrical, and Conduent SunPass, Signature Flight Support and All Star Auto Lights.

•Work out of a queue

•Pay vendor bills through cases on a daily basis

•Answer Emails that come in that need corrected/answers.

•Reviewed average of 80-100 invoices for proper approval and coding before entry into the CGC accounting system

•Researched supporting documents and invoices in order to accurately process 10 vendor checks

•When necessary, requested signatures before sending the 150 checks out.

•Replied to phone calls and emails from teammates from other departments and vendors regarding missing or misapplied payments

•Researched and filed 165 invoices in order to accurately process vendor checks

•Assisted Accounts Receivable and Purchasing with billing issues on large accounts

•Researched and refunded duplicate charges and disputed charges related to SunPass software implementation

•Researched chargeback transactions with credit card companies and banks to confirm the issue was not already disputed and refunded

•Reconciled transactions debited and credited from refunds and chargebacks

•Paid monthly bills and kept records of all check payments and deposits

•Made deposits and issued checks to clients and professionals that worked on the cases

•Purchased and managed office supplies and inventory

•Provided Human Resources functions to employees

•Responsible for Accounts Payable and Receivable in QuickBooks

•Researching, calling and paying FedEx.

Accountant II and Operations Bankcard Client Specialist SunTrust Bank Bankcard 01/10 -11/17

•Conducted monetary research and resolution of missing and misapplied payments for Consumer and Business/Commercial to apply accurate payments

•Worked with other departments to help with the research and resolution

•Assessed when the payment needed to be reversed and sent to a loan, mortgage representative or transfer to DDA accountants

•Analyzed data to identify the need to stop, issue, correct or add promos to accounts for Balance Transfers/Convenience Checks. If funds needed to be retrieved, then compiled all relevant documentation for the problem resolution department

•Posted check payments received from interoffice envelopes

•Waived fees

•Corrected cash advances and ODP on accounts

•Credited balances reversed and sent in a form of a check or to client’s STB DDA

•Contacted Fraud or Dispute department for balances on cards from the CD502 report

•Checked Open Span for Credit Balance Refunds then processed manual RRS to send check or to STB DDA

•Researched and posted (up to 80) ACH/Wire from the ATL DDA

•Assisted with escalations and supported management when needed

•Conducted extensive research for tough RRS or emails from other departments

•Clearing general ledgers and reconciliation of accounts

•Entered ACH/Wires (up to 80) for commercial/business accounts

•Processed the FDR Commercial Settlement, FDR Checkcard Settlement, FDR Postage billing and uploaded the Central Pay files

•Processed (65 a day) cases from the Held Queue which included researching customers' accounts to verify refund for funds available

•Downloaded Balance Transfer and Credit Balance Refund reports daily to Monarch and Excel spreadsheets

•Each report required checks to be issued with verification from the customers or from their account’s activity

•Printed supporting documents and issued cashier's checks

•Provided backup for ACH/wires and Payment Research Queue when coworkers were out of office

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