Customer Service Retail Sales

SUMMARY

SKILLS

EXPERIENCE

PATRICIA

PORTER

740-***-**** • ***********@*****.*** • GlenDale, WV 26038 Driven and licensed in Wv and Oh Salon Manager bringing over 31 years of beauty industry experience and expertise in business management. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction. Cleanliness and sanitation

Guest relations

Experience with creating a positive and fun

work enviroment.

Day-to-day operations, beating plan and last

year sales.

Recruitment and hiring

Training staff

Salon Manager

JCPenney Salon Triadelphia, WV Jan 2017-Current Consulted with customers to understand needs and recommend professional salon services and products.

Increased customer loyalty and brought in new customers with targeted marketing and service strategies.

Trained and mentored team members to achieve optimal performance and meet challenging business targets.

Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Set and administered annual operating budget, consistently maintaining controls and preventing overages.

Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Assessed, optimized and elevated operations to target current and expected demands. Coordinated promotions to increase [Product and Service sales, resulting in 120% revenue growth over 2 and a half years.

Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections. Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Accountable for all staff development, budgeting and supply ordering. Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.

During tenure, hired, developed and managed more than 30 staff. Resolved guest complaints.

Consistently recognized by management for providing superior customer service. Consulted with customers regarding style objectives and upcoming events. Enforced safety procedures in accordance with facility policies and government regulations. Created repeat business by developing long-term relationships with regular customers to increase client base by 90%.

Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services. Scheduled employees and oversaw customer appointment calendar. Modernized company structure and policies to meet changing market demands. Managed all areas of salon operations, including appearance, performance and sales of products.

Delivered high level of service, encouraging all employees to follow suit and realized customer retention rate of 75% within [Number] 2 years.

Expanded business 80% by developing several events by marketing and social media strategies. Placed inventory orders, monitored shelf stock and tracked expenses. Suggested flattering systems according to customer physical features, face, body build and current trends.

Addressed customer problems quickly and according to service standards. Cross-sold and up-sold new haircare products, increasing earnings by 50%. Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.

Scheduled employees and made sure all shifts had adequate coverage. Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.

Self Employeed

Classic Couture Wheeling, WV Apr 2011-Jan 2017 Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved customer satisfaction by finding creative solutions to problems. Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.

Colored, cut and installed extensions according to client reference photos and desired outcome.

Recommended products to customers to meet current needs or resolve specific concerns. Maintained updated knowledge of industry products, including chemical composition, structure and properties.

Treated customers to extra services such as shampooing and head massage to promote loyalty. Completed manual and computerized scheduling, bookkeeping and inventory management EDUCATION AND TRAINING

procedures.

Evaluated client hair type, condition and desired outcome to determine ideal services. Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Collected payment from customers and scheduled next appointments. Kept notes listing preferences and services provided to clients for quick reference. Backed up reception desk by answering phones, scheduling appointments and processing payments.

Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.

Designed and recommended home care hair regimens and treatments for individual customer needs.

Designed contemporary new styles for people of all ages and maintained 100% customer satisfaction rating.

Pre-booked appointments to guarantee repeat business. Cut and styled natural, artificial, colored or textured hair. Recommended styles and treatments based on clients' needs and appearances. Completed continuing education and training to stay up to date with new trends and techniques.

Master Stylist

JCPenney Salon Triadelphia, WV May 2005-Apr 2011 Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.

Examined hair texture and condition to determine appropriate treatment for over 15 daily customers.

Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Employed variety of hair style techniques, including curling and straightening on over 15 daily customers.

Designed and recommended home care hair regimens and treatments for individual customer needs.

Recommended hair styles to compliment clients' facial features and coloring. Listened to customer feedback and responded to maintain or improve processes. Set up workstation and treatment room with necessary products, equipment and supplies. Stayed up-to-date on current and emerging trends to teach to fellow stylists to help increase professional value and meet diverse client needs.

Aided in helping show stylists how to accomplish and surpassed sales goals on regular basis

.

Cosmetology

Wheeling Beauty College Wheeling, WV Aug 1990

ACCOMPLISHMENTS

Made sales plan every quarter except the first quarter for almost 3 years. Beat last year's sales consistently by over 20% every year for 3 years. Inventory - Performed accurate monthly inventories of supplies keeping accurate counts of merchandise.

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