Data Entry Customer Service
Resume:
Miss. micah w
Nationality: White
Address: * ** **, ******** *****, Us
Phone number: 813-***-****
Email address: ***.**********@*****.***
Personal Information
Work experience
06/2017 – 03/2023
Atlanta, Georgia
Operations manager
Warners Cleaning Services
Actively managing subcontractors to ensure that they perform in line with their contractual agreement.
Assisted other managers with overall daily routines. Budgeted all expenses and operation costs.
Created standard call marking and coaching reviews. Customer service.
Ensuring that all employees adhere to the company's uniform standards. Follow-up and control of monthly commercial and operational margin. Managed team performance and appraisals.
Managing staff and providing them with feedback.
Motivated Sales Staff, attended and held business meetings. Ordered materials from various suppliers for job completion. Ordered stock and negotiated purchases from overseas suppliers. Oversee estimating for all work performed.
Prepared project reports for management and stakeholders. Preparing reports at the end of the shift/week, including staff control, food control and sales.
Recruiting, training and motivating staff.
Responding to all Customer queries in an efficient manner. Reviewed employee performance assessments with employees. Taking responsibility for the business performance. Conducted regular meetings with the team to discuss performance, challenges, and opportunities for improvement.
Oversaw the implementation of a new inventory management system, resulting in a 30% increase in efficiency.
Developed and executed a training program for new employees, resulting in a 50% reduction in onboarding time.
Coordinated with vendors and suppliers to negotiate better prices, saving the company $100,000 annually.
11/2010 – 06/2017
Athens, Georgia
RGM
Pizza hut
Assisted other managers with overall daily routines. Actively managing subcontractors to ensure that they perform in line with their contractual agreement.
Created standard call marking and coaching reviews. Customer service.
Ensuring that all employees adhere to the company's uniform standards. Follow-up and control of monthly commercial and operational margin. Managed multiple teams within the vertical and ensured project progress prescribed Work experience
budgets.
Managed team performance and appraisals.
Managed the transition of the production from plant capacity oriented to Client demand oriented.
Managed work flow and scheduled to ensure deadlines are met, priorities are recognized and policies and procedures are followed. Money handling and drawer balancing.
Motivated Sales Staff, attended and held business meetings. Ordered materials from various suppliers for job completion. Ordered stock and negotiated purchases from overseas suppliers. Ordering all supplies and office equipment, assisting the branch with up to date policies and procedures, ensuring branch is in compliance with Federal Regulations and all other areas of operations.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Taking responsibility for the business performance. Visiting key clients to build relationships and identify their key needs. Worked with the owner on strategies to increase sales. Led a team of 10 employees to achieve a record-breaking sales quarter, increasing revenue by 15% through targeted promotional strategies. Implemented a new training program for employees, resulting in a 20% increase in customer satisfaction scores and a decrease in employee turnover by 25%. Developed and executed a cost-saving initiative, reducing operational expenses by 10% while maintaining high-quality standards.
Successfully planned and executed a community outreach event, resulting in a 30% increase in customer traffic and improved brand awareness in the local area. Education
08/1996 – 05/2000
Clarksville, Tennessee
Clarksville High school
Clarksville high school
Skills
Customer relations
Professional
Resolving conflict
Professional
Contact this candidate