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Customer Service Tech

Location:
Louisiana
Posted:
May 28, 2023

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Resume:

David Newsom

**** ******* **. ****, ** *****

Cell 337-***-**** email adxdkx@r.postjobfree.com

PROFESSIONAL SUMMARY

An expert in consultative and solutions based selling with the proven ability to identify and capitalize on business building opportunities, while gaining buy-in from groups with differing agendas. Known for devising comprehensive programs to expand product listings to build quality pipelines to profitability increase in both dollar and unit volumes all with the focus on quality. Expert communicator with demonstrated ability to listen to customers’ needs and develop solutions to meet specific objections and build customers and employees trust and respect. Also I have Extreme savvy in establishing strong negotiating positions and articulation competitive value and exploring new business opportunities. Create and develop PM plans for customers to ensure function and the elimination of downtime in the production and normal operation phase. Have designed, built, Chemical facilities from greenfield to commissioning to turnarounds. This includes but is not limited to Auto-cad, iPRSM and other software to design all aspects of facility from piping, flow, temperature control and associated equipment. Implemented a “Telling is not Teaching” philosophy for all sales forces, with a hands on, ride along, surprise visits and clear and direct reports from sales staff.

EMPLOYMENT HISTORY

SafeRack 2020 to Present

SafeRack is the leading manufacture of fall protection for all industrial settings as well as a supplier for all ancillary items needed in these facilities.

Regional Manager

Manage and grow existing accounts as well as prospect for new accounts. Develop and help to engineer solutions for customers to help to prevent any recordable events. Optimize production and increase profitability and throughput to help industries run more efficiently. Sell additional products to customers and also set up continuous PM schedules for equipment on site inform of Bi-annual services as well as on call PO for unforeseen services on equipment. Worked with engineering firms, maintained and plant management to design all aspect of the project and to ensure that products were spec’d in from beginning phase of project. In conjunction with design and engineering used iPRSM to design Piping, Relief Valves, Equipment and specifications for all valves, relief systems and correct equipment to be used with corresponding chemicals.

Century Group, Sulphur, LA 2017 to 2020

Century Group is a leading manufacturer of railroad grade crossings, railcar spill containment systems and precast concrete used in both Industrial and Residential markets nationwide.

National Sales Manager

Oversee and coordinate the sales team activities, Establish sales territories, quotas and goals for the sales team, Analyze sales statistics to identify areas of improvement and Track results and trends regularly for business forecasting. Responsible for weekly ride alongs with sales staff to ensure that the correct sales process was being followed and were selling to all the customer needs and selling all of products that we offered. Worked with railroads to design projects from the Engineering stage to completion and implementation of project and service or products after brought online

• “Increased sales an 18% average over previous years each year”.

• “Reduced employees turnover by 50% versus previous year in my first year in this role”.

• “New customer accounts increased by 18% in 2019 versus previous year”.

Cloeren, Orange, TX 2016 to 2017

Cloeren is the world leader in developing machinery for plastics processing and is the largest supplier of extrusion dies and feedblocks in the world. Cloeren engineers and manufactures customized coextrusion feedblocks, single and multi-manifold dies, and related accessories.

Project Manager

Managed accounts, sales staff, shop managers, prospected for new customers, and build and grow new and existing relationships. Developed and maintained customers and helped them be able to find the right solutions. Oversaw sales cycle from proposed work orders from customers specs to final engineering drawings thru production. Managed service team of domestic and international service tech that completed PM’s of customers equipment and set customers in continuous schedule that covered normal service as well as during outages.

· Developed Training and Safety Program for both internal use as well as an additional service for customers that was in compliance with all the safety needs of the area facilities and Area safety counsels and OSHA.

· Executed sales training programs to more than 40 sales teams members both domestically and internationally.

· Oversaw sales team with annual revenue of $100 million in sales and service.

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Latch Oil Inc, Jasper, Tx 2011 to 2016

Latch Oil was a regional supplier of bulk gas, diesel and fluids to customers using petroleum based products.

Operations & Sales Manager

Managed the day to day operations of the business from the buying, selling and blending of new products sold. Responsible for the hiring and development of sales and production teams. Designed and built chemical blending facility from greenfield to commissioned and oversaw all equipment and engineering for facility and maintenance

· Moved sales team to a commission based system that increased sales production by 90%.

· Increased fluid business to become 85% of revenue for business.

· Prepared bids for proposal, negotiated terms of contracts with clients, and coordinated site development with support personnel.

· Established and maintained relations with clients and ensured that all clients received quality service.

JP Morgan Chase, Beaumont, TX 2005-2011

JPMorgan Chase is a leading global financial services firm and one of the largest banking institutions in the United States, with operations worldwide.

Vice President of Investments

Oversaw a staff of Brokers, Branch Managers and Bankers that covered Southeast Texas, Houston and Southwest Louisiana Markets at 17 different locations.

Houston Market Newcomer of the Year 2005

Houston Market Top Producer 2006

JP Morgan Top Producer 2005-2011

Presidents Club 2006

Enterprise Rent-A-Car, Beaumont, TX 2000-2005

Enterprise Rent-A-Car is one of the largest rental car, fleet providers, insurance replacement and car sale businesses in North America.

Asst. Branch Manager

Managed all aspects of the rental branch. Contacted insurance companies to obtain details of alloted rental reimbursement and payment. Worked with Corporate Clients to develop appropriate lease arrangements to fit client needs.

Developed new employees on rental policies and customer service

Oversaw largest non-airport branch in Houston Area

ACADEMIC CREDENTIALS

PTEC – Process Operations Degree

Sowela, Lake Charles, LA

Bachelor of Business Administration

Lamar University, Beaumont TX



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