Rita Claxton

Commerce, GA *****

adxdke@r.postjobfree.com

+1-423-***-****

Extensive experience in executive assistant field to include data entry, phones, inventory control, planning & scheduling, and shipping & receiving. Skilled in human relations at all levels of labor and management.Skilled in Guest Services/Front Desk/reservations in Hotel setting. Detail oriented, dependable, works well with little or no supervision; strong team player and safety oriented; and eager to learn and absorb new information or training.

Work Experience

Back Office Associate

HOME DEPOT - Commerce, GA

October 2020 to Present

Responsible for all the money in the store to include doing vault counts, issuing tills to the cash registers to be able to open the store, bank deposits, change order requests from Loomis, ordering and issuing supplies, phones, daily reports, time and attendance entries, lost & found items, assist Store Manager and I am on the Employee Committee and help plan & organize all events. Customer Service Associate

HOME DEPOT

November 2019 to October 2020

Responsible for serving customers with all returns, order pick-ups, phone sells, leads, store item locations and taking payments on Home Depot Accounts. As well as answer phones and doing curbside service so customers do not have to come in the store if they don't want to. AWARDS: 4 Customer Services Badges since I have been employed here Concierge (Cover Front Desk & Reservations)

MUSIC ROAD RESORT - Pigeon Forge, TN

September 2017 to July 2019

Contact/meet with guest for all their Concierge needs to include concierge credit from packages booked at the resort, scheduling shows/dinner shows, attraction tickets, outlet mall and providing information for others that we do not sell. Create/print forms for all attractions to log all tickets into log book by attraction and provide tallies on 1st of each month. Work with attraction contacts to ensure we always have tickets and latest information for show times/attraction hours. Work on contacting and providing new attractions to add to our list. Monitor and work Travelclick reservations. Show rooms needed. In reservations - customer service, answer phones, search V1 for availability, makr reservations for incoming individuals/groups, and offer Concierge services. Advise of check-in/check-out times, breakfast hours and pool/waterpark hours. Front Desk - greet guests, check guest in take all payments due and provide guest with room keys. If any guest complaints contact maintenance, housekeeping or manager, depending on situation, to have issue fixed. Work with group files when groups are arriving, if they are master or mopo and check groups in accordingly. Print reports each shift to make sure tax exempt (if T/ E) is marked on registration card. Check for any post allocated rooms being charged to another room. Print report for Inventory for rollaways, recliners, cribs and air mattresses. AWARDS: Received Employee of the month in February 2018 and was nominated for Employee of the Year.

Specialty Claims Technician/Pharmacy Technician/Claims HUMANA - Springdale, OH

January 2012 to July 2017

Run test claims for insurance payment amounts/coverage, verify insurance to make sure active plan, check for PAP funding to help those who are unable to pay for their specialty medications and complete template. Call Dr's office, patients and PAPs when necessary to get/clarify information. Data entry, phones, customer service and daily reports. Member of the Well-Being Committee & Health Fair, Employee Appreciation Committee and Inclusion & Diversity Committee the entire time at Humana. Work issues in different queue's to solve problems with medications being shipped, insurance issues, claims processing, etc. Work duplicate orders, duplicate medication NDC's, Fax issues, Rx issues, Rx images, Discontinued Rx's, Fax out to doctor's office for new Rx's or refills. Work all failed claims issues - research why order failed - refill to soon - duplicate orders - duplicate NDC's - needs PA, Insurance issue - etc. Goal is to work each order to completion and out the door to ensure customer satisfaction. Extensive data entry, phones, reports, etc. Phones talking to members about order returns, clinical questions, inventory checks, problem solving, order tracking and any issue to ensure customer satisfaction. Dispatcher

ROYAL LOGISTICS - Fairfield, OH

June 2010 to October 2011

Reponsible for working with Brokers in different states to book loads/reloads for our fleet of 40 semi trucks with vans, heated vans and reefer units. Used Power Pro to run miles and calculate costs for loads and then negotiating with Brokers to book the loads. Input load into Power Pro and then assigned/dispatched driver. Tracked our drivers using PeopleNet electronic logs as well as sent load information to driver on this program. Also used different sites like Internet Truckstop, etc. to locate Brokers/loads for the Midwest Region. Extensive multi-line phone use, compiled and submiited monthly reports, input/tracked vacation for drivers and tracked/scheduled preventive maintenance for trucks and trailers. Extensive data entry, phones, reports, etc.

Patient Client Advocate

Anthem NextRx Mail Order Pharmacy - Mason, OH

August 2009 to May 2010

Intn'l Export Shipper/Auditor/Order Mgt/Trainer

Dell Inc - West Chester, OH

February 2006 to June 2008

AWARDS: Community Service Ambassador Volunteer of Distinction Award (Global Award) and Bronze Star Outstanding Achievement

Executive Assistant/Fundraising Specialist

One Way Children's Home - Fairfield, OH

November 2000 to August 2001

Planner/Scheduler Specialist & Material Control Specialist Fluor Daniel, Fernald

October 1994 to November 2000

AWARD: Dale Carnegie - Human Relations Award.

Sales & Catering Coordinator

Hueston Woods Resort - Oxford, OH

April 1992 to October 1994

Education

Some College

University of Indianapolis/College of Southwestern - OHIO/INDIANA Skills

• Pharmacy Technician Experience

• Personal Assistant Experience

• Insurance Verification

• Medical Office Experience

• Fundraising

• Clerical Experience

• Administrative Experience

• Event Planning

• Guest Services

• Human Resources

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