Medical Assistant Customer Service

Enuchsheil Pitts

Address: *** *. **** **** **** Apt: 223 Cleburne Tx. 76033 Phone: 901-***-**** Email: **********.*****@*****.***

PROFESSIONAL SUMMARY

Certified Medical Assistant and Phlebotomist four years of experience in both hospitals and private practices. I exert great customer service experience. My goal is to continue developing my career by serving others with the skills and understanding I have obtained in the medical field. I look forward to working with likeminded professionals that value the people we serve.

SKILLS

CPR/BLS First Aid certified

Suture removal

Administering injections

Blood Draws

Vital signs

Medical terminology

Procedures & exam assistance

Filing Charts

Charting medical history

Front/Back office

Scheduling appointments

Patient education

EDUCATION & CERTIFICATIONS

Certified Clinical Medical Assistant Virginia College July 2018- present

CPR/BLS Certified Current

Phlebotomist Calhoun Community College February 2016-current

CNA Samland Institute of Allied Health August 2011

CSL Plasma- Phlebotomist

Current

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the apheresis process and following Standard Operating Procedures (SOPs).

Actively assisting and helping each donor understand the process of donating plasma

Certified Medical Assistant

Tarrant County Public Health, Fort wort, Texas May 2021-Current

Assist with clinic set up, assist with patient registration

Provide patient education about each vaccine

Assist with patient screening, includes checking for any contraindications and precautions

Administer vaccines including covid vaccines and IM injections

Ensure smooth flow of patients through busy mobile clinics

Post patient observation

Floating Medical Assistant

Baptist Medical Group, Memphis, TN November 2019 – June 2021

CMA Assistance: rooming patients, communicate and document patient medical history, taking patient vitals, assist providers with medical exams, administer injections, collect specimens, chart prepping, blood tests, send and escribe prescriptions to patient correct pharmacy

Covid 19 Pandemic: Assist with leading and running Covid Drive- Thru, swabbed patients for Covid, document patient’s medical history and symptoms, swabbed Pre-Op Patients, assist with printing specimen labels for lab processing

Front office assistance – Answer multiple phone lines, check and discuss patient’s lab results, assist with patient scheduling, assist with prior authorizations

Back office: Assist with checking patients out and providing appointments

Medical Assistant

LifeCare Family Services, Memphis, TN September 2018 – November 2019

Obtain patient vitals, collect patient medical history, enter information into EMR system

Administer injections, draw patient blood for lab processing

Call in prescriptions, escribe prescriptions as directed by the physician

Administer medications as directed by the physician

Perform administrative duties (answer phones, file charts, verify patient insurance, collect co-pays)

Complete Prior authorizations with insurance representatives

Medical Assistant Internship (200+ Hours)

Internal Medicine, Huntsville, Alabama April 2018- May 2018

Taking patient vitals and medication histories and entered data into EMR system

Administered injections, administered pregnancy tests

Performed EKGs, Pap Smears

Provided general medical care to patients under physician direction; praised for excellent level of care

Maintained accurate and complete patient records; updated charts and reported back to physician

Executed an assortment of administrative support duties such as maintaining databases, entering data, answering the telephone, filing, etc

Resident Care Assistant

Brookdale Farms Assisted Living, Huntsville, Alabama April 2017- October 2017

Assist residents with making their beds in the morning, showering, and getting dress for the day

Encourage residents to attend mealtime and to eat all their meals for proper nutrition

Remind residents of activities

Document on paper all the care I have done for each patient

Certified Nurse Assistant

Norwood Crossing, Chicago, Illinois April 2013 – June 2015

Assist patients with daily living activities, such as bathing, dressing, eating, brushing teeth, and toileting

Collect urine and stool samples, emptied colostomy bags, and Foley bags

Dressed beds, replace linen, and collect dirty linen for the housekeeping staff

Turned and Reposition total patients every two hours

Answer call lights promptly, transferred patients from their beds to wheelchairs, walkers, or other mobile medical equipment for transportation

Document and chart on all patients through POC

Gottlieb Memorial Hospital

Certified Nurse Assistant, Melrose Park, Illinois March 2012 - October 2012

Assist patients with feeding tubes turn and reposition

Collect urine and stool samples required for certain tests by physicians and laboratory technicians

Made patients beds, replace linen, and collect dirty linen for the housekeeping staff

Transferred patients from their beds to wheelchairs, toileted patients

Answer call lights

Assist patients with eating their meals and set up their trays for mealtime

Document and chart on all my patients through POC and report any change of patient’s behavior to the charge Nurse

Berkeley Nursing and Rehabilitation

Certified Nurse Assistant, Oak Park, Illinois September 2011- March 2012

Assist Residents with toileting and showering

Assist residents with properly transferring from bed to wheelchair

Properly use mechanical equipment during transfers

Answered call lights promptly

Record patient’s health concerns and maintain reports for the nurse to review

Upon request

EMPLOYMENT HISTORY

REFERENCES

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