Processing Clerk Business Analyst

Sherry M. Johnson

*** ******* **.

Grand Prairie Texas 75052

(C) 214-***-****

E-Mail ************@*****.***

Objective

To obtain a challenging career where administrative experience, motivation and a commitment to excellence will be utilized and advanced.

Summary of Qualifications

• Computer Experience: MS Word – MS Excel – Lotus Notes – Power Point – Access

• System Experience: Pega – One Stop – Backvalue – OnDemand – Mainframe – Illiad – EARNS – TRIPS - Crystal Reports - I Vault - EWFM

• Sorter operation experience with NCR 7780 machines

• Excellent communication skills with both clients and staff

• Self-motivated, reaching personal goals and meeting operational deadlines

• Ability to maintain peak performance in a deadline oriented, high stress environment

• Alpha Numeric and 10 key typing skills

Professional Experience

1999 – Present JPMorganChase & Co. Fort Worth, Texas Business Analyst

SW CCDS Return Items: Asst. Supervisor

Dispositional Workflow over a crew of 5 to 7 clerks

Production Analyst & Time Keeper

Special Instructions for clients & telephone communication to bank officers

Unit leader over Return items Research Department

Unit leader over Advance Notifications

1988 – 1999 Texas Commerce Bank & Chase Arlington, Texas Wholesale Lockbox Lead Quality Specialist &

Retail Processing Clerk

Processing and posting customer payments

Lockbox quality specialist over high priority customers

Training new employees

Monitored incoming mail and workflow

JPMorgan Chase Classes Completed

- Communicating for Results

- Emotional Intelligence at Work

- Motivate and Recognize Employees

- Mark of a Leader

- Difficult People in the Workplace

- Communication Skills & Positive Attitude

Awards 1999, 2004 Chase All – Star

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