Part time, remote data entry
Resume:
Jennifer Lash, MBA
Summary and Objective
Utilizing 18 years of experience in customer service, sales, and support (both customer and client) to obtain a job in the fields of account management, client delivery, or personnel management, where I can utilize my skills in communications, problem solving, leadership, and strong work ethic to be a valuable resource to the organization.
Education:
University of Phoenix, Des Peres, MO
Degree: Masters of Business Administration
Butler University, Indianapolis, IN
Degree: Bachelor of Science; Major: International Management Concentration: Marketing
Work Experience:
Randstad USA St. Louis, MO July 2017 – Present
Client Delivery Manager (July 2021 – Present)
Manage all Vendor Management System (VMS) communications and relay information to multiple teams
Submit candidates, manage interview schedules, and assist with candidate onboarding processes in the VMS tools as well as internal systems
Maintain all VMS and internal job postings and databases to ensure consistency and accuracy
Run and analyze reports to ensure compliance with company programs
Manage and improve client relationships by providing timely and accurate information and solutions
Technical Recruiter (Sep 2019 – July 2021)
Provide full cycle recruiting for IT positions, including sourcing, screening/interviewing, and onboarding
Utilize multiple sourcing platforms like LinkedIn, Monster, and internal databases
Utilize multiple interviewing platforms like Google Meets, WebEx, MS Teams, and internal tools
Maintain candidate pool and pipeline for various IT specialties and skill sets
Manage growing talent pool of candidates who I placed
Sr. Account Development Manager/Account Development Manager (April 2018 – Sep 2019)
Upsell within certain large, national accounts to grow and develop business
Establish relationships with new managers and cultivate relationships with existing managers to grow headcount
Manage Vendor Management Systems to submit candidates, build candidate profiles, and manage offers (proficient with FieldGlass, IQNavigator, Beeline, and Scout)
Grew headcount in national accounts by an average of 50% year over year
Staffing Manager (July 2017 – April 2018)
Made cold calls and prospect visits to see if companies had any hiring needs
Scheduled appointments with hiring managers to evaluate hiring needs
Provided full cycle recruiting to increase headcount for clients
Consistently met or exceeded headcount goals, scheduled interviews, scheduled meetings, and placements
PracticeLink Brentwood, MO March 2015 – July 2017
Regional Account Manager
Managed over $3M territory for 200+ clients
Made quarterly calls with all clients and worked closely with them to ensure they utilized our online physician recruitment job board effectively
Sold PracticeLink services to existing clients in effort to upgrade their accounts and generate additional revenue
Managed booth space at various industry meetings to build relationships with clients and promote our services
Ran and analyzed reports to study industry and client trends to stay in front of and prevent client attrition
Cardinal Health Earth City, MO January 2006 – March 2015
Surgery Center Sales Consultant (April 2014 – March 2015)
Managed $2M in medical/surgical products for over 70 surgery centers
Worked closely with Surgery Center Directors and Materials Managers to provide cost savings and consult on Cardinal Health brand products and solutions
Analyzed reports and data to find opportunity for gross profit growth for Cardinal Health
Provided cost analysis and savings reports to customers and consult with them to identify areas of opportunity
Maintained regular call schedule and perform Quarterly Business Reviews with all customers
Pharmacy Sales Consultant (Nov 2011 – April 2014)
Managed over $100M in pharmaceutical sales for hospital pharmacies
Worked closely with Pharmacy Directors and C-suites to address productivity issues and consult on solutions to help pharmacies run more efficiently
Communicated regularly with prospects to build relationships and determine ways to partner with them and bring their business over to Cardinal Health
Maintained regular call schedule and perform Quarterly Business Reviews with all customers
Educated customers on resources, contact information, reporting options, and ways to be self sufficient
Lead Merchandising Coordinator (Oct 2009 – Nov 2011)
Maintained monthly schedule for 30+ customers; communicate via store visits, phone calls, and e-mail
Consistently met/exceeded quarterly sales goals
Consulted with customers to provide solutions to help their front ends (OTC products) become more profitable
Consistently exceeded consumer health sales goals for our annual Retail Business Conference
Worked closely with my sales reps (PBC’s) to make sure our customers are profitable by following up with concerns and listening to what is important to them
Valuelink Service Specialist (Jan 2007 – Oct 2009)
Managed start-up of new products for BJC Health System
Evaluated and send reports to hospitals
Proactively worked reports to prevent items from not filling
Problem solved with hospitals, coworkers, and vendors
Senior Customer Care Rep (Jan 2006 – Jan 2007)
Placed product orders
Problem solved with hospitals, sales reps, and vendors
Maintained account for University of Texas Medical Branch
Worked with sales reps to identify and research products
Dillard’s North Little Rock, AR July 2005 – March 2006
Cliniqué Consultant (August 2005 – March 2006)
Sought out clients in the store for consultations
Consistently met or exceeded sales goals
Maintained active client list
Women’s Associate (July 2005 – August 2005)
Maintained clothing displays and racks
Managed the cash register and returns
Assisted customers with purchases
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