Mimi T. Caraway

adxdio@r.postjobfree.com

**** ******

Dallas, TX 75209

Phone: 469-***-****

Summary

Export and Import documentation specialist with knowledge of shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, EDI, etc.) This experience is in conjunction with forwarding companies and dealing directly with carriers. Familiarity with all logistics related processes, good with multitasking and maintaining good communications with logistics chain.

Experience

Infosys June 2021 - Present

Reverse Logistics Supervisor

●Provide level-1 triage services for reverse logistics help desk requests

●Building and maintaining strategic planning partnerships with all impacted business units

●Review returns and process through SAP

●Implement programs that drive efficiency, cost control and cycle-time reduction

●Administer company policies, including quarterly performance reviews

●Support operational processes such as Spares management, order maintenance, and system transactions

●Assist customers with RMA requests, issue resolutions, follow up on defective returns, and general support

●Create FAQs and training documentation for the end user

●Conduct Info sessions to the business end-users

Hyundai Merchant Marine November 2013- December 2020

Export Documentation

●Provide support to field offices for ocean carrier rate/contract pricing as well as carrier options and selection

●Performed express/telex releases for customers as requested.

●Performed bill of lading audits per vessel/voyage with a high focus on quality and accuracy of documents issued.

●Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors

●Act as a liaison with Custom Brokers and agents, along with Ocean Terminal Operators

●Monitored open orders and created letters of credit for interaction with banking establishments and as requested by the client on a weekly basis.

●Created arrival logs for East Coast and West Coast shipments. Revised comments of customs and release progress reports of shipments.

●Implemented bank guarantees in place of the original bill of lading.

●Booking and scheduling shipment according to customers' preference

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Teletrac January 2010- September 2013

Trucking Fleet Manager

●Contacted delinquent customers via phone or email to secure payment

●Monitored fuel costs and identified cost saving measures

●Prepared financial and fleet maintenance reports.

●Scheduled preventative fleet maintenance.

●Ensured that all safety regulations were fully implemented.

●Tracked fleet movements and made efficiency recommendations.

●Evaluated drivers and performed background checks.

Drive time, Dallas TX December 2006 - November 2009

Collector/ Underwriting

●Collect, research and identify past due auto loans.

●Provide customers with payment arrangements and deferments along with due date changes and loan closings.

●Became team lead for “most collections” 75K monthly, average 50K.

●Proficient use of Use Get Paid and SAP

NCO financial Richardson, TX January 2003 - October 2006

Collector

●Pull and update credit reports, convinced clients to increase amount of money to pay off dept

●Collect on past due medical bills dated from 1999 to 2006.

●Pull itemized statements from the hospital; file medical claims and workers comp issues.

●Produced accurate, timely claims in formats including but not limited to CMS-1500, UB92, electronic 837 and NCPDP.

●Reviewed insurance documents for accuracy, identifies issues needing follow-up or appeal the claim.

●Noted for training/mentoring 10 Assistants that have all been promoted in record time.

Education

El Centro June 2005 Dallas, TX

ASCIS (Associate of Science in Computer Information Systems)

Colorado Tech University

BSBA Supply Chain Management

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