Service Representative Customer

Objective

Obtain a challenging leadership position applying creative problem solving and management skills with a growing company to achieve the best consumption of its resources and maximize its profits.

EXPERIENCE

Safeguard Self Storage 2015-Present

Facility Manager

I was responsible for overseeing the operations of a Safeguard store in the absence of the Store Manager. This position is accountable for direct customer sales as well as follow-up with the customers referred to the store by their Call Center.

Respond to customer issues and concerns in a timely manner

Provide potential customers with information about the variety of available storage spaces and amenities

Meet and maintain monthly revenue goals

Audit daily documents and process approved invoices

Contact delinquent customers to request payment

Perform security functions

Reconcile tenant inventory

Maintain and ensure all areas are clean and free of any maintenance issues

Conduct merchandise inventory counts to ensure an ample supply is available and that merchandise is entered into the computer system

Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions

Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements

Consult, sell, and up sell to customer's merchandise that meet their needs

Ensure the appearance of the property is customer ready by cleaning units, sweeping and mopping

Work in one or more locations, independently or with another manager

Manage, verify, balance cash drawer; prepare and make daily deposits

Work closely with District Manager to receive coaching when needed, striving to exceed all company expectations

Maintain store staff by training employees

Achieve financial objectives by analyzing variances and initiating corrective actions

Identify current and future customer requirements by establishing rapport with potential and actual customers.

Ensure availability of merchandise and services by maintaining inventories

Familiar with Storlogix and Falcon Security System.

Proficient with Sitlink and Webchamp Operating System.

Public Storage 2012-2015

Property Manager

Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions

Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements

Consult, sell, and up sell to customer's merchandise that meet their needs

Ensure the appearance of the property is customer ready by cleaning units, sweeping and mopping.

Work in one or more locations, independently or with another manager

Manage, verify, balance cash drawer; prepare and make daily deposits

Work closely with District Manager to receive coaching when needed, striving to exceed all company expectations

Maintain store staff by training employees

Achieve financial objectives by analyzing variances and initiating corrective actions

Identify current and future customer requirements by establishing rapport with potential and actual customers

Ensure availability of merchandise and services by maintaining inventories

Preferred Dental Care 2011-2012

Scheduling Manager/ Sales Representative

Discussed with office supervisor and other personnel the progress and needed changes

Over saw documents and other materials to evaluate accuracy and completeness to satisfy companies standards and goals

Requested and maintained inventories of documents necessary to meet goals

Arranged schedules for all customers

Maintained files, such as maintenance records and bills using tools such as Excel

Managed a group of 6 individuals with responsibilities of order in the office, understanding of customers and compliance by the customers.

Customer Service Representative 2010-2011

RadioShack

Preformed daily operations such as greeting customers recommending products, answering questions and performing cashier duties

Demonstrated strong skills in suggestive selling techniques of electronics

Customer Service Representative/ Cashier 2010-2010

Kmart

Observed assessed customer traffic and calls for additional service and products needed

Maintained a fast and efficient running cash register

Demonstrated strong skills in suggestive selling techniques of electronics and merchandise

EDUCATION

Franklin K. Lane Brooklyn, N.Y.

High School Diploma, 1989

Skills

Microsoft Word proficiency

Type 35 words per minute

Delegates Effectively

Speaks Effectively

Manages Multiple Priorities

Pays attention to detail

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