PAUL NOLAN

adxdh3@r.postjobfree.com

041*******

Looking for full time roles

Available Monday, Tuesday, Wednesday, Thursday, and Friday

EDUCATION

Bachelor of Music 1994 – 1999

The University of New South Wales (UNSW)

CERTIFICATIONS

Certificate IV in Frontline Management

Responsible Service of Alcohol (RSA)

Police Check Jan 2017

Current Working with Children Check

WORK EXPERIENCE

Website Contributor Mar 2011 - present

Sydney Arts Guide. Writing reviews of theatre and music performances in Sydney.

Customer Service Operator-City of Canterbury Bankstown

Full time call centre duties and customer facing role in Bankstown and Campsie Customer Service Centres.

February 2017 to present.

Regular rostering in the face to face Customer Service Centre counter

Checking of DA documents receive via the NSW Planning Portal

Remittances payment and application processing for permits and fees due. Outbound calls for payments and documentation correction

Working on Citizenship Ceremonies

Order processing and deliveries for the Customised City of Canterbury Bankstown Monopoly Project.

Personal and Peer training

Customer Service Operator - Cabcharge Australia Mar 2011 - Oct 2016

Full time

Communication

Inbound and outbound calls. Internal communication with all departments of the business.

Answering and directing calls on overflow from the main reception when it was busy. Directing calls accurately throughout the business to other departments and sites.

Attention to Detail

Placing and checking orders. Charge card replacement and renewal. Preparation of products for postage. Update of account information.

Administration

Answering phone and email based enquiries and placing customer orders.

Box Office Supervisor - Ticketmaster : Theatre Royal Nov 2010 - Mar 2011

Casual

Multi-tasking

Ensuring admin and sales deadlines and tasks were complete even during busy times. Assisting theatre management and staff as well as the customers.

Customer Service

Phone and face to face enquiries regarding ticketing availability and all aspects of the public attending the theatre.

Communication

Assisting a high volume of customers at theatre show times. Communicating work plans and ticking promotions to staff.

Call Centre Operator - Ticketmaster Jun 2008 - Oct 2010 Full time

Sales

Call control leading to the best outcome for the customer. Selling using website info and other text. Working in busy onsale release days. Some face to face work in sports and theatre venues to assist existing staff.

Communication

Inbound call management and timely, friendly sales calls.

Attention to Detail

Checking ticketing availability and options with customers. Advising of promotional detail or special conditions.

Customer Service Specialist - St George Bank Jun 2007 - Jun 2008

Full Time

Achieving Targets

Constantly profiling customers after exchanges to record their needs for future contact and sales. Referral to specialists and making appointments as soon as possible.

Customer Service

Working with long queues of customers with routine product replacement or personal non-banking enquiries.

Communication

Asking questions to determine and solve customer enquiries and future needs.

Customer Service Operator – St George Bank Sydney CBD Sep 2005 - Jun 2007

Full Time

Customer Service

Friendly, efficient approach with new and regular customers.

Communication

Describing procedures and fees.

Attention to Detail

Bank teller duties, balancing a cash drawer. Transactions for personal and business customers.

Assistant Manager – Dick Smith Electronics Apr 2004 – Sep 2005

Full time

Teamwork

Co-ordinating the quick unpacking and merchandising of new stock daily. Ensuring banking, breaks and security observation was done at the appropriate times. Encouraging open communication with the team.

Customer Service

Working in a busy store with set peak times in the CBD. Assisting customers find stock in a large store. Add-on sales and warranty suggestion with every sale.

Communication

Clear communication with customers and handling enquiries and complaints. Explaining regular promotion themes to staff and how to change the store image and sales focus.

Assistant Manager-WC Penfold Stationers Nov 1999 – Apr 2004

Haymarket, St Marys, Chatswood, Pitt Street, Castlereagh Street stores.

Teamwork

Co-ordinating the quick unpacking and merchandising of new stock daily. Ensuring banking, breaks and security observation was done at the appropriate times. Encouraging open communication with the team.

Customer Service

Working in a busy store wit set peak times in the CBD. Assisting customers find stock in a large store and organising staff coverage of store sections.

Training

Participating, organising and following up on product knowledge sessions for staff.

David Jones / Myer / Woolworths Ltd Pre- 1999

Customer Service

A variety of Christmas Casual and Casual positions in CBD stores and in several departments. Work on busy peak time shifts and floor preparation as well as sales during clearance sales.

REFERENCES

Rhonda Smith

Customer Experience -City of Canterbury Bankstown

9707 9000

Nelly Najjar

Customer Experience -City of Canterbury Bankstown

9707 9000

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