Customer Service Operator
Resume:
PAUL NOLAN
*****.******@*****.***
Looking for full time roles
Available Monday, Tuesday, Wednesday, Thursday, and Friday
EDUCATION
Bachelor of Music 1994 – 1999
The University of New South Wales (UNSW)
CERTIFICATIONS
Certificate IV in Frontline Management
Responsible Service of Alcohol (RSA)
Police Check Jan 2017
Current Working with Children Check
WORK EXPERIENCE
Website Contributor Mar 2011 - present
Sydney Arts Guide. Writing reviews of theatre and music performances in Sydney.
Customer Service Operator-City of Canterbury Bankstown
Full time call centre duties and customer facing role in Bankstown and Campsie Customer Service Centres.
February 2017 to present.
Regular rostering in the face to face Customer Service Centre counter
Checking of DA documents receive via the NSW Planning Portal
Remittances payment and application processing for permits and fees due. Outbound calls for payments and documentation correction
Working on Citizenship Ceremonies
Order processing and deliveries for the Customised City of Canterbury Bankstown Monopoly Project.
Personal and Peer training
Customer Service Operator - Cabcharge Australia Mar 2011 - Oct 2016
Full time
Communication
Inbound and outbound calls. Internal communication with all departments of the business.
Answering and directing calls on overflow from the main reception when it was busy. Directing calls accurately throughout the business to other departments and sites.
Attention to Detail
Placing and checking orders. Charge card replacement and renewal. Preparation of products for postage. Update of account information.
Administration
Answering phone and email based enquiries and placing customer orders.
Box Office Supervisor - Ticketmaster : Theatre Royal Nov 2010 - Mar 2011
Casual
Multi-tasking
Ensuring admin and sales deadlines and tasks were complete even during busy times. Assisting theatre management and staff as well as the customers.
Customer Service
Phone and face to face enquiries regarding ticketing availability and all aspects of the public attending the theatre.
Communication
Assisting a high volume of customers at theatre show times. Communicating work plans and ticking promotions to staff.
Call Centre Operator - Ticketmaster Jun 2008 - Oct 2010 Full time
Sales
Call control leading to the best outcome for the customer. Selling using website info and other text. Working in busy onsale release days. Some face to face work in sports and theatre venues to assist existing staff.
Communication
Inbound call management and timely, friendly sales calls.
Attention to Detail
Checking ticketing availability and options with customers. Advising of promotional detail or special conditions.
Customer Service Specialist - St George Bank Jun 2007 - Jun 2008
Full Time
Achieving Targets
Constantly profiling customers after exchanges to record their needs for future contact and sales. Referral to specialists and making appointments as soon as possible.
Customer Service
Working with long queues of customers with routine product replacement or personal non-banking enquiries.
Communication
Asking questions to determine and solve customer enquiries and future needs.
Customer Service Operator – St George Bank Sydney CBD Sep 2005 - Jun 2007
Full Time
Customer Service
Friendly, efficient approach with new and regular customers.
Communication
Describing procedures and fees.
Attention to Detail
Bank teller duties, balancing a cash drawer. Transactions for personal and business customers.
Assistant Manager – Dick Smith Electronics Apr 2004 – Sep 2005
Full time
Teamwork
Co-ordinating the quick unpacking and merchandising of new stock daily. Ensuring banking, breaks and security observation was done at the appropriate times. Encouraging open communication with the team.
Customer Service
Working in a busy store with set peak times in the CBD. Assisting customers find stock in a large store. Add-on sales and warranty suggestion with every sale.
Communication
Clear communication with customers and handling enquiries and complaints. Explaining regular promotion themes to staff and how to change the store image and sales focus.
Assistant Manager-WC Penfold Stationers Nov 1999 – Apr 2004
Haymarket, St Marys, Chatswood, Pitt Street, Castlereagh Street stores.
Teamwork
Co-ordinating the quick unpacking and merchandising of new stock daily. Ensuring banking, breaks and security observation was done at the appropriate times. Encouraging open communication with the team.
Customer Service
Working in a busy store wit set peak times in the CBD. Assisting customers find stock in a large store and organising staff coverage of store sections.
Training
Participating, organising and following up on product knowledge sessions for staff.
David Jones / Myer / Woolworths Ltd Pre- 1999
Customer Service
A variety of Christmas Casual and Casual positions in CBD stores and in several departments. Work on busy peak time shifts and floor preparation as well as sales during clearance sales.
REFERENCES
Rhonda Smith
Customer Experience -City of Canterbury Bankstown
9707 9000
Nelly Najjar
Customer Experience -City of Canterbury Bankstown
9707 9000
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