Data Entry Call Center
Resume:
Kavona
Hodge Kavona Hodge
San Antonio, TX 78201
*************@*****.***
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Skills
Microsoft Office
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Negotiation
Office Management
Credit card payment processing
Report generation
Report creation
Office equipment proficiency
Process optimization
Store maintenance
Inbound and outbound calling
Call center experience
High-energy attitude
Customer relations
Schedule mastery
Problem-solving abilities
Adaptive team player
Microsoft Office expertise
Product organization
Route management
Project management abilities
Data evaluation
Conflict mediation
Quality control
Materials transport
Shipping and receiving understanding
Senior leadership support
In-store support
Transportation solution development
Promotional support
Clerical support
Microsoft Office
Microsoft Word
Microsoft Powerpoint
Microsoft Outlook
10 Key Calculator, Oracle
Accounting, Outside Sales
Accounts Payable, Payroll
Accounts Receivable, PeopleSoft Ad, Performance Management Attention to Detail, Phlebotomy Auditing, Pricing
Basic, Speaking
Benefits Administration, Reading Bookkeeping, Receiving Cashiering, Recruiting
Cashier, Report Writing
Conflict Management, Sales Customer Service, SAP
Data Entry, Scheduling
Delivery, Tax
Dependable, Verbal Communication Drivers
Driving
English
Event Planning
Financial
Focus
Forecasting
Human Resources Management Human Resources
HR
Inventory
Math
Merchandising
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Experience Nike / Consumer Services
Aug 2021 - PRESENT, Houston, TX
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information.
Zipfizz / Product Display
Sept 2019 - March 2020, Houston, TX
A product assistant assists the marketing manager in executing and formulating plans for assigned products designed to achieve company sales, profit objectives, and units. ... Also, they assist in the development of specific strategies and execute action plans for the brands.
WalMart / Frontend Manager/ Personnel Coordinator
April 2006 - Oct 2016, Houston, TX
Oversaw employee benefits programs by working directly with insurance brokers to research and determine benefit options. Supported supervisors with employee performance management by recommending discipline and documenting in personnel files. Designed internal staff orientation and training programs and led onboarding and employee training sessions. Established, maintained and updated employee files. Administered benefits open enrollment by informing employees of enrollment period dates and answering questions. Trained employees on HRIS software system and assisted with maintenance and updates. Changed employee information such as address and alerted payroll staff. Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions. Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties. Launched wellness plans to reduce stress, boost morale and increase productivity. Established measures to promote diversity and drive equal access to opportunity and advancement. Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization. ㅡ
Education
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Additional Information
Willing to relocate: Anywhere Authorized to work in the US for any Employer: preferably Colorado Springs, CO or near
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