Sales Associate Customer Service

PRINCESS E. LAGMAN

EMAIL ADD: ************@*****.***

MOBILE NO: +639*********

ADDRESS: Tinadalo st. Casibarag Sur, Cabagan, Isabela

CAREER OBJECTIVES:

To be part of a company that will allow me to fully enhance my knowledge and expertise.

To provide best customer service in achieving customer satisfactions as well as organization’s progress

PERSONAL INFORMATION:

Date of Birth: December 21, 1987

Age: 33

Gender: Female

Height: 153cm

Weight: 55kg

Languages Spoken: English and Tagalog

STRENGTHS:

I am a person who is sincere, trustworthy, customer oriented and flexible. I have a high sense of accountability not only to my work but also to people around me. I am eager to learn and experience new things. I can adjust to any given situation and welcome opportunities to any work that will suit my field of specialization. I know how to deal with different people with different personalities and culture.

EDUCATIONAL BACKGROUND:

Bachelor of Science in Hospitality Industry Management

International School of Asia And the Pacific

Alimanao Hills, Penablanca, Cagayan, Philippines

WORK EXPERIENCE:

SALES ASSOCIATE

LOLA’S CUPCAKES

DUBAI, UAE

JUNE 2015 UP TO 2017

DUTIES AND RESPONSIBILITIES:

To promote a company’s products or service through excellent customer service.

Welcoming customers into the store.

Explaining to the customers the best products for their needs.

Explaining the benefits and functions of products.

Accepting and processing orders.

Promoting special sales offer and awareness of store loyalty program.

SERVER

Carino’s Italian Grill

DUBAI, UAE

March 2012 up to 2014

DUTIES AND RESPONSIBILITIES:

Greet all guest and owners warmly with an appropriate greeting.

Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled performing all other preparation tasks.

Staying updated on current menu choices, specialties and menu deviations.

Handle the table bookings, direct customers to their tables, presenting menu, suggesting dishes, assisting in drink selection.

Attending to customer’s inquiry and communicating specific customer needs to the cooks.

Maintaining proper dining experience, delivering items, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Thank customers as they leave.

Ensures service areas are maintained clean and safe including counters.

Replace table cloths and clear dishes.

RECEPTIONIST CUM TELEPHONE OPERATOR

Edsa Shangri-la Hotel

Manila, Philippines

March 2011- February 2012

DUTIES AND RESPONSIBILITIES:

Assigned the task of receiving customer calls regarding request of services.

Handled the responsibilities of services to meet customer satisfaction.

Consult and analyze with customer about the services offered by the company.

Prepared records of daily activities of the staff and updated the same to the Senior Management Team.

Handled the task of training sessions of the Junior Customer Service Associate.

Performed other task as delegated.

Handled the responsibilities of serving customer in person and phone.

Solve customer queries and concern in an efficient way.

Responsible for dealing with customer and explained them about the operating procedure of the organization.

Handled the task of explaining services and answering questions of clients.

Responsible for completing new customer registration

ON THE JOB TRAINING

TRAINEE- Sept 01-30,2009

CITY GARDEN SUITES LOTUS GARDEN HOTEL and IBARRA’S RESTAURANT

F&B Dept, Housekeeping and Back Office Operation

Mabini Street Ermita, Manila, Philippines

TRAINEE- Dec.08,2008- Mar.22,2009

VILLA VICTORIA HOTEL

Housekeeping Dept. F&B Dept.

Pengue Ruyu, Tuguegarao City, Cagayan, Philippines

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