Loan Processor Customer Service

ELSAYED ELMASRY

**** ******* ***** **. ********, OHIO 43026

Cell Phone: 614-***-**** Email: **************@*****.*** PROFESSIONAL PROFILE

Self-motivated accounting and finance professional with 25 years of experience and proven ability to develop and implement strategies that support business and financial objectives. Possess leadership qualities and the ability to work with and manage individuals from varying backgrounds, while promoting team values. Quick learner, eager for professional growth and increased responsibility.

OBJECTIVE

To obtain a position and career as a motivated, upbeat personal banker and utilize my years of customer service and personal and professional banking experience. Education

B.S. in Business Administration - May 2006, Franklin University, Columbus, OH B.S. in Accounting - May 2008, Franklin University, Columbus, OH B.S. in Finance - June 1982, Alexandria University- Egypt EXPERIENCE

Citi bank

Loan processor

April 2021 - present

Contact with the customer, appraisal, title to obtain documents and review it and send it to under writer for review and after full approval, I prepare the fill for closing. PNC bank

Customer service associate

July 2013 - April 2021

Provide a full range of banking services to individual customers, emphasizing personal financial counseling and customer service.

Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers.

Refer opportunities to business partners where appropriate.

Resolve customer complaints, issues promptly and effectively.

Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services.

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. Arby’s Restaurant Group

Manager

June 2006 - July 2013

● Manage the operations of four Columbus area Arby’s locations in partnership with the General Manager.

● Supervise and schedule the store teams.

● Responsible for training and developing store team members.

● Ensure the delivery of quality service and price value.

● Coach and evaluate team members.

● Conduct interviews and successfully onboard qualified candidates.

● Assist the General Manager in the preparation of human resources and payroll paperwork.

● Facilitate the of stock.

● Utilize excellent computer and POS system skills. Agentex, Alexandria, Egypt

Co-Owner and Manager

January 1986 - August 2001

Built this clothing distribution business from the ground up. Managed daily operations, including the budget and staffing. Developed and executed marketing initiatives for the business. Prepared financial reports and applied the information in a timely and practical manner to improve the operation.

Performed bank reconciliations and managed account payable and account receivable. Managed and assessed inventory. Merchandised product in Asia n attractive manner. Maximized cost effectiveness by ensuring compliance with established budgets. Recommended and implemented techniques to improve productivity and reduce costs. Supervised and developed direct reports by mentoring, coaching and providing performance feedback.

Oversaw interviewing, training, and scheduling; recommended disciplinary action when necessary.

Maintained appropriate staffing levels, prepared work schedules. Happy Received and resolved customer grievances.

Personal Information: American Citizen; Bilingual English- Arabic.

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