Data Entry Administrative Assistant
Resume:
Taija Hoover
Hudson, FL *****
*****.********@*****.***
Work Experience
Rental Manager/Admin
Karl Flammer Ford - Tarpon Springs, FL
May 2022 to May 2023
• Maintain and gather all documents for the Rental Department.
• Process client payments for gas, toll bills, or any damages found on the rental vehicle.
• Communicate with Senior Management regarding the current status of the department.
• Enter, process, and adjust any payment claims for Service Writers.
• Manage our Red Cap Pick-up and Delivery Service.
• Schedule all pick-up and delivery requests. Verify the client is within our radius.
• Assist Service Director as needed with various tasks.
• Respond to emails from client and Senior Management regarding the statuses of payments, repairs, and scheduling.
• Assist Service Writer's with obtaining a rental vehicle for qualified clients. Achievements
• Promoted to Rental Manager from Scheduling Agent within 3 months of employment.
Head of Client Relations
Copper Key Hosting - Tampa, FL
November 2021 to May 2023
• Copper Key Hosting was a management company for short stays.
• Answered client questions about listing their property on platforms such as Airbnb and VRBO.
• Coordinated meetings and onboarding with potential clients.
• Handled any Guest complaints or concerns during their stay.
• Completed data entry for commissions of upsales for special packages provided by our clients for their guests.
• Operated Airbnb and VRBO platform along with Microsoft Excel, Outlook, Word, and PowerPoint.
• Conducted walk-throughs of newly acquired properties.
• Advised clients on what needed to be repaired and/or added to bring their listing up to Airbnb and VRBO standards.
Data Analyst
RISC LLC - Tampa, FL
November 2019 to October 2020
• Reviewed documents sent in by vendors for their vendor profile in accordance with their client's requirements.
• Reviewed and confirmed insurance documents, business licenses, and any other legal documents that may be required.
• Confirmed and validated all insurance coverage.
• Made outbound calls to vendors for any missing or expiring documents.
• Reviewed and managed email queue for renewal documents.
• Managed Harley Davidson Client and their vendor list which included tracking excel sheets, weekly and monthly reports.
• Answered inbound phone calls about RISC Pro Membership, Education for C.A.R.S Certification courses, and general questions about compliance.
Customer Service Representative
24-7 Intouch Broadridge Financial - Clearwater, FL
November 2017 to August 2018
• Provide Customer Service to all Shareholders in a high volume, inbound call center.
• Ascertain what their needs are during the call and guide them to the best possible solution.
• Assist with account maintenance, Legal Transfers, and provide clear and concise information on Sales procedures.
• Update accounts with proper notes and documentation.
• Assist in check re-issuance, reporting lost stock certificates, and helping clients to understand any fees that may have been incurred.
• Provide empathy and assurance when needed or appropriate to the situation.
Transition Team Coordinator
24-7 Intouch Airbnb - Clearwater, FL
March 2015 to August 2016
• Conduct or arrange for ongoing technical training and personal development classes for staff members.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Answered a high-level of inbound phone calls.
Achievements
• 3 Months: Promoted from Phone/Chat Agent to a Case Manager.
• 5 Months: Promoted from a Case Manager to QA (Quality Assurance).
• 10 Months: Lateral Promotion to Transition Team Coordinator. Education
High School Diploma in English
Hudson High School - Hudson, FL
September 2001 to May 2005
Skills
• Administrative Support (4 years)
• Data Entry (5 years)
• Customer Service (10+ years)
• Multi-Line Phone System
• Management
• Training & Development
• Call Center (3 years)
• CSR
• Customer Care
• Customer Support
• Excel (4 years)
• Microsoft Office (5 years)
• Payroll
• Administrative Assistant
• Outlook
• English
• Quality Assurance
• Case Management
• Word Processing
• Employee Orientation
• Zendesk
• 10 Key (3 years)
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Point of Sales (10+ years)
• Time management
• Retail sales
• Administrative experience
• Front desk
• Research
• Typing
• Computer literacy
• Windows
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