SKILLS

+ Pallet Jack Safety

+ Vendor Relationships

+ Hand Truck Safety

+ International Shipments

+ Gritical Thinking

+ Loading and Unloading,

+ Microsoft PowerPoint

+ Customer Relations,

+ Freight Operations

+ Microsoft Word

+ Active Listening

+ Microsoft Excel

+ Business Development

Understanding

+ Customer Service

+ Materials Transport

+ Receiving Support

+ Call Center Operations

+ Medical Terminology Knowledge

+ CRM Software

+ Service Standard Compliance

EDUCATION

Virginia College

‘Macon, GA + 09/2015

‘Master Of Pharmacy: Pharmacy

Technology

Howard High School

‘Macon, GA + 05/2013

High School Deploma

Studies

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple

priorities with a positive attitude. Willingness to take on added

responsibilities to meet team goals.

WORK HISTORY

Home Depot - Freight Team Associate

12/2021 - Current

+ Loaded and unloaded Type freight manually or using company-

provided equipment.

+ Blocked and braced freight to prevent shifting and product damage

during transport.

+ Offered friendly, prompt customer service by answering questions,

resolving issues quickly and checking system for inventory.

+ Maintained clean and organized work area to improve efficiency and

comply with regulations.

‘Amazon - Customer Service Representative

06/2017 - 11/2021

+ Responded to customer requests, offering excellent support and

tailored recommendations to address needs.

+ Met customer call guidelines for service levels, handle time and

productivity.

+ Maintained up-to-date knowledge of product and service changes.

+ Optimized customer support by establishing collaborative service

environments through targeted operational initiatives.

+ Processed customer service orders promptly to increase customer

satisfaction.

+ Delivered prompt service to prioritize customer needs.

+ Followed up with customers about resolved issues to maintain high

standards of customer service.

+ Managed timely and effective replacement of damaged or missing

products.

+ Offered advice and assistance to customers, paying attention to

special needs or wants.

Family Dollar - Member Service Representative

‘Macon,Ga + 02/2015 - 04/2017

+ Cross-trained and backed up other customer service managers.

+ Educated customers about billing, payment processing and support

policies and procedures

+ Promoted superior experience by addressing customer concerns,

demonstrating empathy, and resolving problems swiftly.

+ Developed highly empathetic client relationships and earned

reputation for exceeding service standard goals.

Contact this candidate