Will Johnson

adxd9o@r.postjobfree.com (***) *** – 7723 Montclair, NJ 07043 www.linkedin.com/in/will-johnson-ma Helping Companies Transform Customer Engagement Strategies Through Social & Market Research Highly motivated and detail-oriented social researcher with a Master of Arts in Social Research and Analysis and a Certificate in Data Collection and Analysis. Proven history in customer service and compliance with excellent communication and problem-solving skills. Adept at utilizing various research methods and tools to collect, analyze, and interpret data. Passionate about delivering insightful and actionable findings to drive informed decision-making. Skills & Expertise

Social Research

Market Research

Survey Design

Qualitative & Quantitative Methods

Research Design & Methodology

Data Collection & Analysis

Project Management

Reporting

Data Visualization

Professional Experience

Caregiver & Personal Assistant

INDEPENDENT ELDER CARE, Pompton Plains, NJ January 2022 – September 2022

Provided care to a 105-year-old patient, assisting with activities of daily living, meal preparation, and the sourcing of assistive devices, including hearing and mobility aids.

Coordinated executive functions, including arranging appointments, logistics, and entertainment. Store Manager

SAUNDER’S HARDWARE, Montclair, NJ May 2017 – January 2022

Managed a hardware store with ~5000 SKUs, spearheading all daily opening and closing procedures and leading a team of up to 4 in inventory management, merchandising, customer service, payment processing, and cash management.

Optimized the repair documentation processes to ensure efficient service execution and on-time project delivery; developed and submitted daily revenue reports.

Medicaid Compliance Officer

COPE CENTER, Montclair, NJ July 2015 – October 2020

Implemented a patient chart review system by facilitating requirements gathering sessions with key stakeholders, ensuring Medicaid requirements compliance, and organizing records and receipts to support the 10x increase in Medicaid appointments.

Reduced errors by 95% by partnering with 12 counselors, 5 administrators, and the billing department to optimize processes by introducing interventions and streamlining the patient experience; established a verification process for error corrections. Hardware Associate Team Member

SAUNDER’S HARDWARE, Montclair, NJ March 2014 – May 2017

Consulted 80+ customers daily on home improvement projects, leveraging third-party training, prior subject matter expertise

(SME), and on-the-job training and knowledge transfer from colleagues; assembled and delivered equipment to customers. Undergraduate Research Assistant – Glass Science Laboratory RENSSELAER POLYTECHNIC INSTITUTE, Troy, NY June 2011 – August 2011

Investigated the relationship between heating treatments and physical and chemical properties of silica and soda-lime silicate glass samples to understand the effects of residual stresses on diffusion properties in partnership with a graduate student. Undergraduate Research Assistant – Nanotechnology & Advanced Materials Laboratory RENSSELAER POLYTECHNIC INSTITUTE, Troy, NY May 2010 – August 2010

Conducted literature reviews and research to identify and review 3 methods of creating gold nanocubes in collaboration with the principal investigator.

Utilized the selected methodology to produce gold nanoparticles of various morphologies and prepared them for in vitro testing.

Analyzed gold nanoparticles and characterized their properties using a transmission electron microscope and spectrometer. Additional Experience

Philly Pies PI Day Fundraiser Co-Organizer Philabundance 2021 – 2023 Student Ambassador Rensselaer Polytechnic Institute – Admissions Department May 2012 – August 2013 Business Manager, Co-Producer, & PR Coordinator Delta Xi Cast of Alpha Psi Omega 2011 – 2013 Producer, Publicity Director, & PR Coordinator RPI Players 2009 – 2013 Will Johnson

adxd9o@r.postjobfree.com (973) 787 – 7723 Montclair, NJ 07043 www.linkedin.com/in/will-johnson-ma Education

Master of Arts (M.A.) Social Research & Analysis Montclair State University May 2022 Certificate Data Collection & Analysis Monclair State University May 2020 Bachelor of Science (B.S.) Materials Engineering Minor: Management & Technology Rensselaer Polytechnic Institute May 2013 Projects

Food Security Survey Project – Survey Writing Class MONTCLAIR STATE UNIVERSITY

Designed a survey to measure food security, including ease of access to nutritious options; employed reverse coding to ensure participant engagement and response consistency.

Acquired 200+ participants who met the target demographics through Amazon Mechanical Turk (MTurk). Qualitative Interviewing & Coding Project – Research Practicum MONTCLAIR STATE UNIVERSITY

Conduct qualitative interviews with 17 residents of a continuing care retirement community on the impact of the COVID-19 pandemic, the administration, and new policies and procedures on their quality of life.

Coded and analyzed participant responses to help assess residents’ perceptions of safety and ability to understand and adopt new policies while living in the community that provided independent living, assisted living, and skilled nursing home services. Professional Development

Analyze Data to Answer Questions Coursera January 2023 Process Data from Dirty to Clean Coursera January 2023 Prepare Data for Exploration Coursera December 2022 Ask Questions to Make Data-Driven Decisions Coursera November 2022 SQL for Data Science Coursera January 2021

Programming for Everybody (Getting Started with Python) Coursera September 2020 Python Data Structures Coursera September 2020 Python for Data Science, AI & Development Coursera September 2020 The Data Scientist’s Toolbox Coursera July 2015 Technical Skills

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, R, Python, SQL, Tableau, Qualtrics, SPSS, NVivo