Center Data Guest Service

Summary

A strategic thinker, effective communicator, and purposeful relationship-builder who is capable of creative problem-solving, developing agile business practices, and meeting business objectives. Possessing deep understanding of mitigating risk and conflict. Excellent negotiations and collaborations across cultures. Focused on leveraging behaviors, values, and attitudes to cultivate solutions across different cultures. Thrives on exceeding goals and inclusive leadership and growth partnership, with experience in hiring, training, coaching, mentoring, and developing staff. Enjoys adaptability and a challenging environment. Enthusiastic learner, currently attending California State San Marcos College of Business Administration which has achieved accreditation from a prestigious global organization, joining the top 5% of business schools in the world.

Education & Certifications

Certificate: Human Resources Certificate: Business Foundations

Mira Costa Community College, San Marcos 2022 California State University San Marcos 2022

Associates: Communications MBA: Supply Chain Management

Palomar Community College, San Marcos 2019 California State University San Marcos 2024

Bachelors: Communication Certificate: Project Management

California State University San Marcos 2022 Google 2023

Skills

Effective Communication

ADP / Micros / Jonas Software

Problem- Solving

Clover Software

Improving Efficiency and Profitability

Project Management

Accountability

Excel / Microsoft teams

Team Training and Development

JDE

Policy Enforcement

Sonic

Work Experience

Supply Chain Planner 2022- Current

Jenny Craig - Carlsbad, CA

A weight loss program that includes counseling with around 700 weight management centers in the United States, Canada, Australia, and New Zealand. These meals are distributed through centers or directly to clients.

Analyze the Supply Chain, gather data to manage food and non-food replenishment for company-owned and /or franchise centers.

Providing guidance and support to the replenishment supply analysis and ensure that proper processes and inventory management is being followed.

Anticipate challenges and work with Director Center Services and team members to create and implement solutions to ensure the team's objectives are met. Identify opportunities to improve service levels and lead change to optimize efficiencies.

Monitor tracking of Center inventory variances, delivery issues and Center over/short variances.

Responsible and accountable for maintaining center data within JDE.

Analyze Center on hand inventory and Center sales data daily. Ensure Center scheduled deliveries meet company requirements. Provide Excel reports as needed.

Floor Manager / Lead Server

Rancho Santa Fe Bistro – Rancho Santa Fe, CA 2017 – 2022 Located in the heart of the beautiful downtown Rancho Santa Fe, CA. Our unique bistro offers an amazing menu and a superior wine selection for any brunch, lunch or dinner occasion. Achieving the highest guest check averages among all servers through suggestive selling

Been promoted and entrusted to manage the restaurant alone while owners are away

● Oversee closing and opening while coaching and mentoring other servers

● Always promoting teamwork, cleanliness, and guest service.

Food & Beverage Manager

St Mark at Lake San Marcos (Eat.Drink.Sleep Hospitality Group) – San Marcos, CA 2019 – 2021

St. Mark offers a truly unique membership experience in San Diego. Home to an active golf community with tournaments, clinics and lessons for all ages and abilities, our club foster's your game and social life.

Work with other department managers to achieve guest service and developed solid relationships

Provide guidance to subordinates, including setting & monitoring performance standards

Established professional work environment by ensuring employees were following liquor regulations

Scheduled staff hours and staff side duties and maintained budgeted labor cost

Hired, trained, and coached staff on guest service skills, health & safety knowledge, F&B knowledge

Analyzed operational problems and developed solutions to address issues like theft and waste

Server, Hostess, In Room Dining

The Inn at Rancho Santa Fe, a Tribute Portfolio Resort & Spa – Rancho Santa Fe, CA 2015 – 2017

Our San Diego resort and spa is a serene country escape for romantic retreats, creative cuisine, holistic wellness spa, whiskey bar, weddings and events.

Successfully delivered excellent luxury guest service and was a grand ambassador of the restaurant

Daily calculation of charges, issue bills, and collect payments.

Maintained knowledge of constantly changing menu items, garnishes, ingredients, and preparation

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