Service Representative Rep

MARGARET CARNRIGHT

***********@*****.*** 203-***-**** Milford, CT 06460

EXPERIENCE

Yale University

Assistant Director, Yale Lifelong Learning and Travel June 2008 – present

Manage a robust customer service system

Evaluate the customer service experience annually and adjust based on findings

Oversee the inventory of Yale-sponsored trips

Manage a portfolio of eighteen trips per year

Aid the team in determining annual travel offerings

Run reports and disseminate to the travel team

The National Audubon Society (NAS)

Director, Travel Programs January 1952 – June 2008

Oversaw all National Audubon Nature Odysseys

Created and managed the department’s budget

Served as a member of the Environmental Concerns Task Force for Travel & Tourism under the Clinton Administration

Developed marketing strategies for NAS licensed products

Integrated diversity tactics to ensure inclusivity and information dissemination

The National Audubon Society (NAS)

Travel Manager January 1989 –January 1995

Consistently surpassed annual revenue goals

Supervised two travel staff

Created, implemented, and evaluated direct mail campaigns

Developed itineraries with cruise lines and tour vendors

Led the business negotiations between NAS and tour vendors

Managed NAS’ media relations

Represented NAS on the topic of environmentally responsible travel

Contributed to the NAS Travel Ethics for Environmentally Responsible Travel

Prepared NAS naturalists to lead and lecture all over the world on NAS travel programs

Norwalk Community College

Adjunct Instructor September 2000 – December 2000

JAT Yugoslav Airlines

Sales Manager, East Coast March 1987 – January 1989

Travel Dynamics

Account Manager May 1985 – March 1987

Pan American World Airways

Senior Sales Agent October 1979 – October 1984

Aer Lingus

Seasonal Telephone Sales Agent February 1979 – September 1979

AWARDS/MEMBERSHIPS

1991 President’s Award for Excellence, National Audubon Society

Founding member of the Ecotourism Society

Advisory committee member of non-profits in travel, Educational Travel Conference, 1992-1993

EDUCATION/CERTIFICATIONS

Pace University, NY

Saint Mary’s High School, Manhasset, NY

TIPS certified 2020

Passed State of Connecticut Director of Tourism exam in 2008

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