Melissa Medeiros

HR ASSISTANT/SCHEDULER

Winter Haven, FL 33884

adxd8t@r.postjobfree.com

+1-863-***-****

Work Experience

Viewer Experience Advocate

ResultsCX - Sebring, FL

November 2021 to Present

I handle calls for hulu, Disney plus, and ESPN Plus. This is a work from home position and I do everything from troubleshooting, billing, and assist with any questions in regards to their accounts movies, TV shows. CSR - Customer Service Representative

SUNBELT MEDICAL SUPPLY & OXYGEN - Orlando, FL

February 2019 to December 2019

CSR for Dr.Phillips hospital and Health Central. Set up DME, O2, request auths, and run insurance. Cust Care Agent

DS Services - Lakeland, FL

August 2018 to February 2019

Answer incoming calls about their Water account. This is a Bottled beverage company owned my COTT Beverages. Take payments, complaints, exchanges, schedule delivery and pick up of equipment rentals and empty water bottles.

HR ASSISTANT/SCHEDULER

Comfort Keepers - Lakeland, FL

February 2017 to January 2018

Scheduling caregivers according to client needs

Schedule for over 300 Caregivers and 300 clients.

Handle last minute call offs, cancellations, add/edit/move schedule days

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Use computers for various applications, such as database management or word processing.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. Process and review employment applications to evaluate qualifications or eligibility of applicants.

Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

Explain company personnel policies, benefits, and procedures to employees or job applicants. Provide assistance in administering employee benefit programs and worker's compensation plans. Select applicants meeting specified job requirements and refer them to hiring personnel.

Inform job applicants of their acceptance or rejection of employment. Inform job applicants of their acceptance or rejection of employment. Processing referrals via NAVI Health

Requesting referrals from Doctors/Hospitals

Massachusetts/Florida - HHA/Caretaker

Private Duty/Home Care

March 2011 to February 2017

Managed Care Plans

Bathing/Toileting

Shopping/Housekeeping

Organizing

Companionship

Appointment/Making

Patient Care Activist

Express Scripts/Accredo Pharmacy - Orlando, FL

October 2013 to March 2015

providers,

physicians and internal and external clients related to pharmacy benefits.

Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program.

Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.

Customer Service Agent

FEDEX/Spherion - Maitland, FL

June 2009 to November 2010

Temp Position)

Answer call within the 1 call resolution process.

Receive and assist customers regarding packages that have been sent or about to be sent using FEDEX. Calls consist of billing issues, damaged packages, rate quotes, reroutes, and lost packages.

Receptionist/HR Assistant

CSI - Winter Park, FL

October 2008 to March 2009

Temp Position)

I was employed through this company as an Office Assistant. This agency staffed nurses for many locations throughout Central Florida.

It was a short term assignment.

I worked in the office doing a variety of duties such as: Filing, scanning, labeling, answering phones, and provided nurses with their on boarding orientation. Customer Service Rep II

Jordan's Furniture - East Taunton, MA

February 2007 to May 2008

I worked as an appointment scheduler for one of the leading furniture retailers in the North.I performed duties such as: Taking payments, scheduling delivers, customer complaints, returns, and rerouting furniture electronically through their systems.

CSR/Team Lead

AT&T - Fairhaven, MA

July 2006 to May 2008

February 2007

I worked as a CSR in the beginning and then shortly after I was promoted to Team Lead.

This is a 3rd party company that places orders for AT&T Services such as LOCAL and LONG DISTANCE phone service, DISH network,

HIGH SPEED Internet, and CINGULAR.

I performed duties such as; watching over a group of 10-15 reps as they fulfilled customer orders. I also handled escalated calls and billing questions. Education

High school diploma or GED

Keiser University - Orlando, FL

November 2015 to August 2016

Skills

• HUMAN RESOURCES

• TIME MANAGEMENT

• Scheduling

• Filing

• Data Entry

• Recruiting

• Medicare

• Medicaid

• Call Center

• CSR

• Customer Service

• Customer Care

• Managed Care

• Employee Orientation

• Word Processing

• Databases

• Management

Assessments

Organizational Skills — Expert

June 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Expert

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Time Management

Active Listening

Computers and Electronics

Multi-Tasking

Administration and Management

Personnel and Human Resources

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