Service Agent Representative
Resume:
Melissa Medeiros
HR ASSISTANT/SCHEDULER
Winter Haven, FL 33884
***********@*****.***
Work Experience
Viewer Experience Advocate
ResultsCX - Sebring, FL
November 2021 to Present
I handle calls for hulu, Disney plus, and ESPN Plus. This is a work from home position and I do everything from troubleshooting, billing, and assist with any questions in regards to their accounts movies, TV shows. CSR - Customer Service Representative
SUNBELT MEDICAL SUPPLY & OXYGEN - Orlando, FL
February 2019 to December 2019
CSR for Dr.Phillips hospital and Health Central. Set up DME, O2, request auths, and run insurance. Cust Care Agent
DS Services - Lakeland, FL
August 2018 to February 2019
Answer incoming calls about their Water account. This is a Bottled beverage company owned my COTT Beverages. Take payments, complaints, exchanges, schedule delivery and pick up of equipment rentals and empty water bottles.
HR ASSISTANT/SCHEDULER
Comfort Keepers - Lakeland, FL
February 2017 to January 2018
Scheduling caregivers according to client needs
Schedule for over 300 Caregivers and 300 clients.
Handle last minute call offs, cancellations, add/edit/move schedule days
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Complete forms in accordance with company procedures. Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors. Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence. Process and review employment applications to evaluate qualifications or eligibility of applicants.
Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
Explain company personnel policies, benefits, and procedures to employees or job applicants. Provide assistance in administering employee benefit programs and worker's compensation plans. Select applicants meeting specified job requirements and refer them to hiring personnel.
Inform job applicants of their acceptance or rejection of employment. Inform job applicants of their acceptance or rejection of employment. Processing referrals via NAVI Health
Requesting referrals from Doctors/Hospitals
Massachusetts/Florida - HHA/Caretaker
Private Duty/Home Care
March 2011 to February 2017
Managed Care Plans
Bathing/Toileting
Shopping/Housekeeping
Organizing
Companionship
Appointment/Making
Patient Care Activist
Express Scripts/Accredo Pharmacy - Orlando, FL
October 2013 to March 2015
providers,
physicians and internal and external clients related to pharmacy benefits.
Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program.
Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
Customer Service Agent
FEDEX/Spherion - Maitland, FL
June 2009 to November 2010
Temp Position)
Answer call within the 1 call resolution process.
Receive and assist customers regarding packages that have been sent or about to be sent using FEDEX. Calls consist of billing issues, damaged packages, rate quotes, reroutes, and lost packages.
Receptionist/HR Assistant
CSI - Winter Park, FL
October 2008 to March 2009
Temp Position)
I was employed through this company as an Office Assistant. This agency staffed nurses for many locations throughout Central Florida.
It was a short term assignment.
I worked in the office doing a variety of duties such as: Filing, scanning, labeling, answering phones, and provided nurses with their on boarding orientation. Customer Service Rep II
Jordan's Furniture - East Taunton, MA
February 2007 to May 2008
I worked as an appointment scheduler for one of the leading furniture retailers in the North.I performed duties such as: Taking payments, scheduling delivers, customer complaints, returns, and rerouting furniture electronically through their systems.
CSR/Team Lead
AT&T - Fairhaven, MA
July 2006 to May 2008
February 2007
I worked as a CSR in the beginning and then shortly after I was promoted to Team Lead.
This is a 3rd party company that places orders for AT&T Services such as LOCAL and LONG DISTANCE phone service, DISH network,
HIGH SPEED Internet, and CINGULAR.
I performed duties such as; watching over a group of 10-15 reps as they fulfilled customer orders. I also handled escalated calls and billing questions. Education
High school diploma or GED
Keiser University - Orlando, FL
November 2015 to August 2016
Skills
• HUMAN RESOURCES
• TIME MANAGEMENT
• Scheduling
• Filing
• Data Entry
• Recruiting
• Medicare
• Medicaid
• Call Center
• CSR
• Customer Service
• Customer Care
• Managed Care
• Employee Orientation
• Word Processing
• Databases
• Management
Assessments
Organizational Skills — Expert
June 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Expert
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Time Management
Active Listening
Computers and Electronics
Multi-Tasking
Administration and Management
Personnel and Human Resources
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