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Customer Service Front Desk

Toronto, ON, Canada
May 29, 2023

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Toronto – M*K *J* (Ontario-Canada)



Fluent in Italian, English, French and Spanish, Intermediate in Portuguese, Basic in German and Russian Programming Languages

Excellent customer service skills

Confident, with a strong, ambitious, polyvalent, multi language, pro active personality and attitude, with great communicational skills


Welcome enthusiast (Welcome desk/Front desk ambassador) at the Canopy by Hilton Toronto Yorkville – Toronto (Canada) Mar. 2023 – Now (On going) Arrivals and Departures lists check and rooms assignment, phones dealings, emails check Concierge duties assistance, taxi transfers bookings, valet parkings reservations, bar bookings Switchboard operator duties in the back of house office, Vip amenities correspondances dials (ONQ system)

Achievements: Decisions maker ownership, new computerized system training, sales skills achieved

Skills: Proactive and dynamic attitude, friendly manners, exceptional and great customer service Office administrator, clerk and assistant, Fermo Municipality city hall (ITALY) Jun. 2020 to Jan. 2023 Translation of various documents from the Italian language to the English and French languages Tourism propaganda and promotion

Organization of events in the city and region, collaboration with different political figures Achievements: Office job apprentice, working with different sectors and departments within the political system

Skills: Great communicator, well skilled professional and ambitious person as proof of this job requirements and results

Night Auditor

Hotel Mora, Madrid (SPAIN) Nov 2019 to Jun. 2020

In charge of general accounting: bills, Police certificates redaction, cashiering, reception count float, card and cash payments, billings procedures, bills correction Preparation and analysis of daily maintenance and housekeeping task and stuff Drafting and sending correspondence, emails check and revision Maintain a neat and tidy lobby reception area for guests and a well maintenance of the Hotel industry business (Opera)

Achievements: work alone capability, face multiple challenging situations in the night time, control of stress Skills: Negotiation, Sales Driven, Commercial Awareness, Communication Night Manager/ Chelsea Cloisters apartments, London (UK) Jul 2019 to Oct 2019 Change of the day in the system from the previous day to the following day Compiling night tasks sheets

Completing the building check (Infor system)

Achievements: Ability to manage a small group of 3 people under my control, Night turnover supervision Skills: Negotiation, Sales Driven, Decision Making, Leadership Guest Services Manager/ Club Quarters hotel group at London Saint. Paul’s, London (UK) Apr. 2019 to Jul. 2019

Responsible for the reception, guest lounge lobby area, concierge department, housekeeping and maintenance divisions

Producing employee attendance, guests experiences reports Preparing and verifying VIPS rooms assignations (Opera) Achievements: Supervision of the business plan, Strong decisions made Skills: Management, colloquial attitude, proactive and prompt responsive attitude to any kinds of requests Assistant Night Manager, The Hari hotel, London (Uk) Nov. 2018 to Mar. 2019 Computerizing a range of reception skills and tasks data Providing excellent and exceptional customer service Preparing and sending invoices and clients statements (Opera) Achievements: Assistance in the Manager’s tasks duties learning, Management role skills acquired Skills: Personalized check-ins and accommodating to guests help when in difficult situations Night receptionist

Millennium & Chelsea Football Club hotel, London (Uk) Sep. 2017 to Nov. 2018 Arrivals and departures guests log sheets profile check, verification, eventual correction and updating into the computerized system

Internal calls transfers and re direction through the different departments like the concierge and room service

Co operation with the Security department (Opera)

Achievements: Ability to work in the night time, for the first time, between 2 buildings, adaptation spirit Skills: Multitasking, capable to work on the

computer, and give assistance whenever any guests

called me or came to the reception seeking for


Front office hotel administrator agent, The Cumberland, London (Uk) Sep 2016 to Sep 2017 Switchboard operator clerk, correspondence of internal and external calls, fire alarms and wake-up calls set-up

Guests satisfaction given and improvement in the Executive lounge area, control of travel agencies city ledgers bills

Room specific requirements arrangements when in the Guest service desk (Opera) Achievements: Work over the phone, and assistance with the reservation department, booking policies schedules and procedures apprentice

Skills: Multi languages guests satisfaction, thanks to my knowledge of various multiple languages, smiling, optimistic, positive, and dynamic energetical personality, essential for that role ACADEMIC QUALIFICATIONS

HIGH SCHOOL DIPLOMA: In Tourism & Foreign languages, Tourism high school, Fermo, Italy (2013) OTHER CERTIFICATIONS AND TRAININGS

UCAM marketing and digitalization certification with a Spanish school throughout an online course from home, with Madrid (Spain), Fermo, Italy (2021)

German certification, private languages school, Fermo, Italy (2020) Russian certificate, Fermo, Italy (2021)

P.E.T. (Preliminary English Test), with the support of the English school of Cambridge (from England), Fermo, Italy (2013)

European Parliament attendance certification, Strasbourg, France (2013) REFERENCES:

Available upon request

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